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.rr-address-update-btn{margin-top:10px;min-height:44px;border:0;border-radius:7px;background:#254D38;color:#fff;font:700 14px\/1.2 Arial,Helvetica,sans-serif;padding:0 18px;cursor:pointer}.rr-help-page .rr-address-update-btn:hover{background:#E8621A}.rr-help-page .rr-address-update-btn:disabled{opacity:.65;cursor:wait}.rr-help-page .rr-edit-order-guidance{margin-top:18px}.rr-help-page .rr-faq-jump-cancel{font-weight:700;color:#254D38;text-decoration:underline;text-underline-offset:2px}.rr-help-page .rr-faq-jump-cancel:hover{color:#E8621A}@media(max-width:760px){.rr-help-page .rr-edit-order-grid,.rr-help-page .rr-status-order-grid,.rr-help-page .rr-address-edit-grid{grid-template-columns:1fr}.rr-help-page .rr-edit-order-submit,.rr-help-page .rr-status-order-submit,.rr-help-page .rr-address-update-btn{width:100%}}\n<\/style>\n<div class=\"rr-help-page\" id=\"rr-help-page\">\n<section class=\"rr-help-hero\"><div class=\"rr-help-hero-inner\"><h1>Help &amp; FAQs<\/h1><p>Quick answers to the questions we get asked most \u2014 from orders and delivery to returns, products, gift cards, wholesale and more.<\/p><\/div><\/section>\n<main class=\"rr-help-wrap\">\n<section class=\"rr-help-intro\"><h2>What can we help with?<\/h2><p>Search our FAQs or browse the main topics below. For detailed policies and services, we\u2019ll point you to the relevant Ridge &amp; Row page so you know you\u2019re looking at the latest information.<\/p><\/section>\n<section class=\"rr-help-search-wrap\"><div class=\"rr-help-search\"><span aria-hidden=\"true\" class=\"rr-help-search-icon\"><svg viewbox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"7\"><\/circle><path d=\"M20 20l-4-4\"><\/path><\/svg><\/span><input aria-label=\"Search Ridge &amp; Row help and FAQs\" autocomplete=\"off\" id=\"rr-faq-search\" placeholder=\"Search help &amp; FAQs...\" type=\"search\"\/><button aria-label=\"Clear FAQ search\" class=\"rr-help-search-clear\" id=\"rr-faq-search-clear\" type=\"button\">\u00d7<\/button><\/div><div aria-live=\"polite\" class=\"rr-help-search-status\" id=\"rr-faq-search-status\"><\/div><\/section>\n<div class=\"rr-help-no-results\" id=\"rr-help-no-results\"><h3>No matching FAQs found.<\/h3><p>Try another search, or visit our <a href=\"\/contact-us\/\">Contact Us<\/a> page for help.<\/p><\/div>\n<section class=\"rr-help-actions\" id=\"rr-help-actions\">\n<a class=\"rr-help-action\" href=\"\/delivery-returns\/\"><div class=\"rr-help-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M3 6h11v10H3z\"><\/path><path d=\"M14 9h4l3 3v4h-7z\"><\/path><circle cx=\"7\" cy=\"18\" r=\"2\"><\/circle><circle cx=\"18\" cy=\"18\" r=\"2\"><\/circle><\/svg><\/div><h3>Delivery &amp; Returns<\/h3><p>Delivery options, returns information and our 60-day returns policy.<\/p><span class=\"rr-help-action-arrow\">View Delivery &amp; Returns \u2192<\/span><\/a>\n<a class=\"rr-help-action\" href=\"\/start-a-return\/\"><div class=\"rr-help-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M20 7v6h-6\"><\/path><path d=\"M20 13a8 8 0 1 1-2.3-5.7L20 9\"><\/path><\/svg><\/div><h3>Start a Return<\/h3><p>Ready to return something? Start your return request using our dedicated form.<\/p><span class=\"rr-help-action-arrow\">Start a Return \u2192<\/span><\/a>\n<a class=\"rr-help-action\" href=\"\/contact-us\/\"><div class=\"rr-help-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"><\/path><path d=\"M8 9h8\"><\/path><path d=\"M8 12h5\"><\/path><\/svg><\/div><h3>Contact Us<\/h3><p>Can\u2019t find the answer you need? Our Contact Us page is the single place to get in touch.<\/p><span class=\"rr-help-action-arrow\">Contact Us \u2192<\/span><\/a>\n<\/section>\n<section class=\"rr-help-browser\" id=\"rr-help-browser\"><nav aria-label=\"FAQ categories\" class=\"rr-help-category-nav\" id=\"rr-help-category-nav\"><a aria-pressed=\"true\" class=\"is-active\" href=\"#rr-help-orders\" role=\"button\">Orders<\/a><a aria-pressed=\"false\" href=\"#rr-help-delivery\" role=\"button\">Delivery<\/a><a aria-pressed=\"false\" href=\"#rr-help-returns\" role=\"button\">Returns &amp; Refunds<\/a><a aria-pressed=\"false\" href=\"#rr-help-products\" role=\"button\">Products &amp; Sizing<\/a><a aria-pressed=\"false\" href=\"#rr-help-gifts\" role=\"button\">Gift Cards<\/a><a aria-pressed=\"false\" href=\"#rr-help-wholesale\" role=\"button\">Wholesale<\/a><a aria-pressed=\"false\" href=\"#rr-help-offers\" role=\"button\">Offers &amp; Partnerships<\/a><a aria-pressed=\"false\" href=\"#rr-help-account\" role=\"button\">Website &amp; Privacy<\/a><\/nav>\n<div class=\"rr-help-panels\" id=\"rr-help-panels\">\n<section aria-hidden=\"false\" class=\"rr-faq-section is-active\" id=\"rr-help-orders\"><div class=\"rr-faq-section-heading\"><div class=\"rr-faq-section-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M6 7h12l1 13H5z\"><\/path><path d=\"M9 9V6a3 3 0 0 1 6 0v3\"><\/path><\/svg><\/div><h2>Orders<\/h2><\/div><div class=\"rr-faq-list\">\n<details class=\"rr-faq\"><summary>How do I know if my order has been received?<\/summary><div class=\"rr-faq-answer\"><p>After placing an order, you should receive an order acknowledgement or confirmation using the contact details supplied during checkout.<\/p><p>If you believe you have placed an order but cannot find the relevant confirmation, please visit our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div><\/details>\n<details class=\"rr-faq\" id=\"rr-faq-order-status\" data-search-terms=\"where is my order track my order tracking order order status delivery status has my order shipped dispatched parcel progress\"><summary>Where is my order?<\/summary><div class=\"rr-faq-answer\"><p>Enter your order number, the email address used for the order and your delivery postcode. We\u2019ll check the latest verified Ridge &amp; Row order stage.<\/p><form class=\"rr-status-order-form\" novalidate><div class=\"rr-status-order-grid\"><input class=\"rr-status-order-number\" inputmode=\"numeric\" autocomplete=\"off\" placeholder=\"Order number (Required)\" aria-label=\"Order number (Required)\"><input class=\"rr-status-order-email\" type=\"email\" autocomplete=\"email\" placeholder=\"Email address (Required)\" aria-label=\"Email address (Required)\"><input class=\"rr-status-order-postcode\" autocomplete=\"postal-code\" placeholder=\"Delivery postcode (Required)\" aria-label=\"Delivery postcode (Required)\"><\/div><button type=\"submit\" class=\"rr-status-order-submit\">Check my order<\/button><p class=\"rr-faq-note\">We\u2019ll use these details only to verify the order.<\/p><div class=\"rr-status-order-result\" aria-live=\"polite\"><\/div><\/form><\/div><\/details>\n<details class=\"rr-faq\" id=\"rr-faq-edit-order\" data-search-terms=\"edit my order edit order change my order change order amend my order amend order modify my order modify order update order update my order change delivery address update delivery address change shipping address update shipping address change address update address postcode post code change postcode update postcode change item change product change size change colour change color change quantity change qty swap item swap size exchange item exchange order\"><summary>Can I edit or change my order after placing it?<\/summary><div class=\"rr-faq-answer\"><p>Enter your order number, the email address used for the order and your delivery postcode. We\u2019ll check the live order status first, then show the right next step.<\/p><form class=\"rr-edit-order-form\" novalidate><div class=\"rr-edit-order-grid\"><input class=\"rr-edit-order-number\" inputmode=\"numeric\" autocomplete=\"off\" placeholder=\"Order number (Required)\" aria-label=\"Order number (Required)\"><input class=\"rr-edit-order-email\" type=\"email\" autocomplete=\"email\" placeholder=\"Email address (Required)\" aria-label=\"Email address (Required)\"><input class=\"rr-edit-order-postcode\" autocomplete=\"postal-code\" placeholder=\"Delivery postcode (Required)\" aria-label=\"Delivery postcode (Required)\"><\/div><button type=\"submit\" class=\"rr-edit-order-submit\">Check my order<\/button><p class=\"rr-faq-note\">We\u2019ll use these details only to verify the order.<\/p><div class=\"rr-edit-order-result\" aria-live=\"polite\"><\/div><\/form><div class=\"rr-edit-order-guidance\"><p>If you only need to change the delivery address, use the <strong>Manage My Order<\/strong> link in your order confirmation email and choose <strong>Update Address<\/strong> while that option is still available.<\/p><p>We do not edit confirmed orders to change an item, size, colour or quantity, and we do not offer exchanges. If your order is still eligible to be cancelled, use <a class=\"rr-faq-jump-cancel\" href=\"#rr-faq-cancel-order\">How do I cancel my order?<\/a>, then place a new order for what you want.<\/p><p>If the order has already moved into production, wait for it to arrive, return any eligible item, then place a new order. If the address option is unavailable or you see an error, please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div><\/div><\/details>\n<details class=\"rr-faq\" id=\"rr-faq-cancel-order\" data-search-terms=\"cancel my order cancel order can i cancel stop my order stop order void order change my mind cancelling order cancel purchase\"><summary>How do I cancel my order?<\/summary><div class=\"rr-faq-answer\"><p>If your order has not yet entered production or fulfilment, it may still be eligible to be cancelled. Use the cancellation checker here with your order number, the email address used for the order and your delivery postcode.<\/p><p>If the order is eligible and you confirm the cancellation, we issue the refund straight away. Your bank or payment provider will usually return the funds to your account within <strong>5\u20137 working days<\/strong>.<\/p><p class=\"rr-faq-note\">Once an order has been cancelled, it cannot be reversed. If you still want the items, please place a new order. We do not offer exchanges.<\/p><\/div><\/details>\n<details class=\"rr-faq\"><summary>What happens if there is a problem with my payment?<\/summary><div class=\"rr-faq-answer\"><p>Payment must be completed using one of the payment methods available during checkout.<\/p><p>If a payment cannot be authorised, your order may not be accepted or completed.<\/p><p>If you believe payment has been taken but there is a problem with your order, please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div><\/details>\n<\/div><\/section>\n<section aria-hidden=\"true\" class=\"rr-faq-section\" id=\"rr-help-delivery\"><div class=\"rr-faq-section-heading\"><div class=\"rr-faq-section-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M3 6h11v10H3z\"><\/path><path d=\"M14 9h4l3 3v4h-7z\"><\/path><circle cx=\"7\" cy=\"18\" r=\"2\"><\/circle><circle cx=\"18\" cy=\"18\" r=\"2\"><\/circle><\/svg><\/div><h2>Delivery<\/h2><\/div><div class=\"rr-faq-list\"><details class=\"rr-faq\"><summary>How much is UK delivery?<\/summary><div class=\"rr-faq-answer\"><p>Standard UK delivery is <strong>\u00a33.99<\/strong>.<\/p><p>UK delivery is currently <strong>free on orders over \u00a330<\/strong>.<\/p><p>The delivery charge applying to your order will also be shown before you complete checkout.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>How long does UK delivery take?<\/summary><div class=\"rr-faq-answer\"><p>Our standard UK delivery estimate is <strong>3\u20135 working days<\/strong>.<\/p><p>Current delivery information is always available on our <a href=\"\/delivery-returns\/\">Delivery &amp; Returns<\/a> page.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>How will my order be delivered?<\/summary><div class=\"rr-faq-answer\"><p>Our standard UK service uses <strong>Royal Mail Tracked<\/strong>.<\/p><p>Where tracking information is available for your order, it will be provided as part of the relevant dispatch or delivery communication. A tracking reference can be created before Royal Mail physically scans the parcel, so the Royal Mail tracking page is the source for carrier movement once the parcel enters its network.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>My order has not arrived. What should I do?<\/summary><div class=\"rr-faq-answer\"><p>First check any dispatch or tracking information you have received.<\/p><p>If the estimated delivery period has passed and you still need help, please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div><\/details><\/div><\/section>\n<section aria-hidden=\"true\" class=\"rr-faq-section\" id=\"rr-help-returns\"><div class=\"rr-faq-section-heading\"><div class=\"rr-faq-section-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M20 7v6h-6\"><\/path><path d=\"M20 13a8 8 0 1 1-2.3-5.7L20 9\"><\/path><\/svg><\/div><h2>Returns &amp; Refunds<\/h2><\/div><div class=\"rr-faq-list\"><details class=\"rr-faq\"><summary>What is your returns policy?<\/summary><div class=\"rr-faq-answer\"><p>In addition to your statutory rights, eligible standard Ridge &amp; Row products can be returned within <strong>60 days of receiving your order<\/strong>.<\/p><p>Items returned under our extended returns policy should be unworn, unwashed and in resaleable condition, with original tags attached where supplied.<\/p><p>Please see <a href=\"\/delivery-returns\/\">Delivery &amp; Returns<\/a> for the full current policy.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>How do I start a return?<\/summary><div class=\"rr-faq-answer\"><p>Complete our <a href=\"\/start-a-return\/\">Start a Return<\/a> form.<\/p><p>Once your request has been reviewed, we\u2019ll send the information you need to return the authorised item, including your RMA details and return instructions where applicable.<\/p><p>Please do not send a return until you have received the relevant return instructions.<\/p><\/div><\/details><details class=\"rr-faq\" data-search-terms=\"exchange exchanges swap item swap size swap colour swap color change size change colour change color different size different colour different color\"><summary>Do you offer exchanges?<\/summary><div class=\"rr-faq-answer\"><p>We do not offer exchanges. If you need a different size, colour or style, the simplest route is to return the eligible item and place a new order for the one you want.<\/p><p>If your order has not yet entered production or fulfilment, it may still be eligible to be cancelled instead. Use <strong>How do I cancel my order?<\/strong> above to check the live order status.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Do I have to pay to return an item?<\/summary><div class=\"rr-faq-answer\"><p>For an ordinary change-of-mind return, you are normally responsible for the cost of returning the item.<\/p><p>Where an item is faulty, damaged, misdescribed or incorrectly supplied, different arrangements may apply. Please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page so we can confirm the appropriate next step.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Can I return a customised or personalised item?<\/summary><div class=\"rr-faq-answer\"><p>Customised or personalised items are not eligible for ordinary change-of-mind returns.<\/p><p>This does not affect your rights if the product is faulty, damaged, misdescribed or incorrectly supplied.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>What if my item is faulty, damaged or incorrect?<\/summary><div class=\"rr-faq-answer\"><p>Please visit our <a href=\"\/contact-us\/\">Contact Us<\/a> page and let us know what has happened.<\/p><p>We may ask for photographs or other reasonable information so we can understand the issue and confirm the appropriate next step.<\/p><p class=\"rr-faq-note\">Please do not send a faulty, damaged or incorrect item back until return arrangements have been confirmed.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>How long does it take to process a return?<\/summary><div class=\"rr-faq-answer\"><p>We aim to inspect and process a return within <strong>5 working days of receiving it<\/strong>.<\/p><p>Once a refund has been processed by us, your bank or payment provider may take additional time to show the money in your account.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Where will my refund be sent?<\/summary><div class=\"rr-faq-answer\"><p>Refunds are normally made to the original payment method used for the purchase.<\/p><p>Whether an original delivery charge is refundable depends on the type of return and your applicable legal rights. Full details are set out in our <a href=\"\/terms-conditions\/\">Terms &amp; Conditions<\/a>.<\/p><\/div><\/details><\/div><\/section>\n<section aria-hidden=\"true\" class=\"rr-faq-section\" id=\"rr-help-products\"><div class=\"rr-faq-section-heading\"><div class=\"rr-faq-section-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M8 4l4 2 4-2 4 4-3 3v9H7v-9L4 8z\"><\/path><\/svg><\/div><h2>Products &amp; Sizing<\/h2><\/div><div class=\"rr-faq-list\"><details class=\"rr-faq\"><summary>How do I choose the right size?<\/summary><div class=\"rr-faq-answer\"><p>Please check the sizing information shown with the individual product before ordering.<\/p><p>Fits and measurements can vary between styles, so the information shown for the specific product is the best guide.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Will colours look exactly the same as they do on my screen?<\/summary><div class=\"rr-faq-answer\"><p>We aim to represent product colours as accurately as possible, but colours can appear slightly different depending on your screen, device settings and lighting.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Are all Ridge &amp; Row products made from the same materials?<\/summary><div class=\"rr-faq-answer\"><p>No. Materials, fabric weights, certifications and other attributes can differ between products.<\/p><p>Please use the information shown on the individual product page when checking composition or product-specific credentials.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Are the men\u2019s and boys\u2019 products identical?<\/summary><div class=\"rr-faq-answer\"><p>Our aim is the same Ridge &amp; Row standard across men\u2019s and boys\u2019 clothing, but the exact garment construction, sizing, fabric or available colours may vary by product.<\/p><p>Always check the individual product description for the details of the item you are buying.<\/p><\/div><\/details><\/div><\/section>\n<section aria-hidden=\"true\" class=\"rr-faq-section\" id=\"rr-help-gifts\"><div class=\"rr-faq-section-heading\"><div class=\"rr-faq-section-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><rect height=\"13\" rx=\"1\" width=\"18\" x=\"3\" y=\"8\"><\/rect><path d=\"M12 8v13\"><\/path><path d=\"M3 12h18\"><\/path><\/svg><\/div><h2>Gift Cards<\/h2><\/div><div class=\"rr-faq-list\"><details class=\"rr-faq\"><summary>Does Ridge &amp; Row offer gift cards?<\/summary><div class=\"rr-faq-answer\"><p>Yes. Please visit our <a href=\"\/gift-cards\/\">Gift Cards<\/a> page for the gift-card options currently available.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Where can I find the current gift-card terms?<\/summary><div class=\"rr-faq-answer\"><p>Current gift-card information and any terms applying to a particular gift-card option are shown as part of the relevant gift-card purchase journey.<\/p><p>You can start from our <a href=\"\/gift-cards\/\">Gift Cards<\/a> page.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>I need help with a gift card. What should I do?<\/summary><div class=\"rr-faq-answer\"><p>Please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div><\/details><\/div><\/section>\n<section aria-hidden=\"true\" class=\"rr-faq-section\" id=\"rr-help-wholesale\"><div class=\"rr-faq-section-heading\"><div class=\"rr-faq-section-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M3 9l9-5 9 5\"><\/path><path d=\"M5 10v10h14V10\"><\/path><path d=\"M9 20v-6h6v6\"><\/path><\/svg><\/div><h2>Wholesale<\/h2><\/div><div class=\"rr-faq-list\"><details class=\"rr-faq\"><summary>Does Ridge &amp; Row offer wholesale?<\/summary><div class=\"rr-faq-answer\"><p>Yes. We welcome enquiries from businesses interested in stocking Ridge &amp; Row.<\/p><p>Visit our <a href=\"\/wholesale\/\">Wholesale<\/a> page for current information and the next steps.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>How do I make a wholesale enquiry?<\/summary><div class=\"rr-faq-answer\"><p>Start with our <a href=\"\/wholesale\/\">Wholesale<\/a> page.<\/p><p>If you need further help after reviewing the information there, please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div><\/details><\/div><\/section>\n<section aria-hidden=\"true\" class=\"rr-faq-section\" id=\"rr-help-offers\"><div class=\"rr-faq-section-heading\"><div class=\"rr-faq-section-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M8 12a4 4 0 0 1 4-4h3\"><\/path><path d=\"M16 12a4 4 0 0 1-4 4H9\"><\/path><path d=\"M14 6l2-2 4 4-2 2\"><\/path><path d=\"M10 18l-2 2-4-4 2-2\"><\/path><\/svg><\/div><h2>Offers &amp; Partnerships<\/h2><\/div><div class=\"rr-faq-list\"><details class=\"rr-faq\"><summary>Does Ridge &amp; Row have an affiliate programme?<\/summary><div class=\"rr-faq-answer\"><p>Our affiliate programme is not currently live.<\/p><p>We are exploring options for creators, publishers, communities and other suitable partners who would like to introduce customers to Ridge &amp; Row.<\/p><p>When an affiliate programme launches, current details will be published on our website.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Can I register my interest in becoming an affiliate?<\/summary><div class=\"rr-faq-answer\"><p>Yes. If you would like to discuss a potential affiliate partnership, please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Does Ridge &amp; Row offer a student discount?<\/summary><div class=\"rr-faq-answer\"><p>We do not currently have a student discount programme live.<\/p><p>We are exploring verified student-discount options for future use.<\/p><p>If a student offer becomes available, the current eligibility requirements, verification process and discount terms will be published on our website.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>How will student discount eligibility be verified?<\/summary><div class=\"rr-faq-answer\"><p>Any future student discount may require verification through an approved student-verification service.<\/p><p>The exact process will be confirmed if and when the programme goes live.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Does Ridge &amp; Row offer a Blue Light discount?<\/summary><div class=\"rr-faq-answer\"><p>We do not currently have a Blue Light discount programme live.<\/p><p>We are exploring verified discount options for eligible members.<\/p><p>If a programme becomes available, the current offer, eligibility requirements and redemption instructions will be published on our website.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Can I use another discount with a future Blue Light offer?<\/summary><div class=\"rr-faq-answer\"><p>Any future Blue Light offer will have its own terms, including whether it can be combined with other promotions or discount codes.<\/p><p>Those terms will be shown when the programme launches.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Does Ridge &amp; Row offer a PURPL discount?<\/summary><div class=\"rr-faq-answer\"><p>We do not currently have a PURPL discount programme live.<\/p><p>We are exploring verified disability-discount options and specialist partnership platforms for the future.<\/p><p>If a programme becomes available, details of the offer and eligibility process will be published on our website.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>How would a future PURPL discount work?<\/summary><div class=\"rr-faq-answer\"><p>Any future programme may require eligibility verification through the relevant partner service.<\/p><p>The available discount, exclusions and redemption terms will be clearly explained if and when the programme launches.<\/p><\/div><\/details><\/div><\/section>\n<section aria-hidden=\"true\" class=\"rr-faq-section\" id=\"rr-help-account\"><div class=\"rr-faq-section-heading\"><div class=\"rr-faq-section-icon\"><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 5-3 8-7 10-4-2-7-5-7-10V6z\"><\/path><path d=\"M9 12l2 2 4-5\"><\/path><\/svg><\/div><h2>Website, Privacy &amp; Policies<\/h2><\/div><div class=\"rr-faq-list\"><details class=\"rr-faq\"><summary>Where can I read your Terms &amp; Conditions?<\/summary><div class=\"rr-faq-answer\"><p>You can read our full <a href=\"\/terms-conditions\/\">Terms &amp; Conditions<\/a> online.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>How does Ridge &amp; Row use my personal information?<\/summary><div class=\"rr-faq-answer\"><p>Our <a href=\"\/privacy-policy\/\">Privacy Policy<\/a> explains how personal information is collected, used and protected.<\/p><p>If you need to contact us about a privacy matter, please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div><\/details><details class=\"rr-faq\"><summary>Where can I find information about cookies?<\/summary><div class=\"rr-faq-answer\"><p>Please see our <a href=\"\/use-of-cookies-and-disclaimer\/\">Cookie Policy &amp; Disclaimer<\/a> for information about cookies and related technologies used on the website.<\/p><\/div><\/details><\/div><\/section>\n<\/div><\/section><\/main><\/div>\n<script>(function(){\nvar page=document.getElementById('rr-help-page');if(!page)return;var input=document.getElementById('rr-faq-search');var clearButton=document.getElementById('rr-faq-search-clear');var status=document.getElementById('rr-faq-search-status');var noResults=document.getElementById('rr-help-no-results');var actions=document.getElementById('rr-help-actions');var categoryNav=document.getElementById('rr-help-category-nav');var browser=document.getElementById('rr-help-browser');var sections=Array.prototype.slice.call(page.querySelectorAll('.rr-faq-section'));var categoryLinks=Array.prototype.slice.call(categoryNav.querySelectorAll('a[href^=\"#\"]'));var activeId=(categoryLinks[0]&&categoryLinks[0].getAttribute('href').slice(1))||'';\nfunction closeFaqs(section){section.querySelectorAll('.rr-faq[open]').forEach(function(f){f.removeAttribute('open');});}function showCategory(id,focus){activeId=id||activeId;sections.forEach(function(section){var 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stop={a:1,an:1,and:1,are:1,can:1,could:1,do:1,does:1,for:1,how:1,i:1,is:1,it:1,my:1,of:1,on:1,please:1,the:1,to:1,want:1,what:1,with:1,you:1};return normaliseSearch(value).split(' ').filter(function(token){return token&&token.length>1&&!stop[token];});}\nfunction runSearch(){var raw=input.value;var query=normaliseSearch(raw);var tokens=searchTokens(raw);var totalMatches=0;if(query===''){clearButton.style.display='none';status.textContent='';noResults.style.display='none';actions.style.display='';resetSearchView();return;}clearButton.style.display='block';actions.style.display='none';browser.classList.add('is-searching');sections.forEach(function(section){section.classList.remove('is-active');section.setAttribute('aria-hidden','false');var sectionMatches=0;section.querySelectorAll('.rr-faq').forEach(function(faq){var searchableText=normaliseSearch(faq.textContent+' '+(faq.getAttribute('data-search-terms')||''));var exact=searchableText.indexOf(query)!==-1;var tokenMatch=tokens.length>0&&tokens.every(function(token){return searchableText.indexOf(token)!==-1;});var match=exact||tokenMatch;faq.classList.toggle('rr-faq-search-hidden',!match);if(match){sectionMatches++;totalMatches++;}else{faq.removeAttribute('open');}});section.classList.toggle('rr-faq-section-search-hidden',sectionMatches===0);});if(totalMatches===0){status.textContent='';noResults.style.display='block';}else{noResults.style.display='none';status.textContent=totalMatches+(totalMatches===1?' matching FAQ':' matching FAQs');}}\ninput.addEventListener('input',runSearch);clearButton.addEventListener('click',function(){input.value='';runSearch();input.focus();});categoryLinks.forEach(function(link){link.addEventListener('click',function(event){event.preventDefault();var id=link.getAttribute('href').slice(1);showCategory(id,true);if(history.replaceState)history.replaceState(null,'','#'+id);});});page.querySelectorAll('.rr-faq').forEach(function(faq){faq.addEventListener('toggle',function(){if(!faq.open)return;var section=faq.closest('.rr-faq-section');section.querySelectorAll('.rr-faq[open]').forEach(function(other){if(other!==faq)other.removeAttribute('open');});});});var hash=(location.hash||'').replace(\/^#\/,'');if(hash&&document.getElementById(hash)&&document.getElementById(hash).classList.contains('rr-faq-section'))activeId=hash;showCategory(activeId,false);\n})();\n(function(){\nvar page=document.querySelector('.rr-help-page');if(!page)return;var API='https:\/\/ridge-row-help.ajaynassa.workers.dev';function esc(v){return String(v==null?'':v).replace(\/[&<>\"']\/g,function(ch){return {'&':'&amp;','<':'&lt;','>':'&gt;','\"':'&quot;',\"'\":'&#39;'}[ch];});}function journeyHtml(journey){if(!Array.isArray(journey)||!journey.length)return'';return '<div class=\"rr-order-journey\">'+journey.map(function(s){return '<div class=\"rr-order-stage '+esc(s.state||'upcoming')+'\">'+esc(s.label||'')+'<\/div>';}).join('')+'<\/div>';}\nvar statusForm=page.querySelector('.rr-status-order-form');if(statusForm){var statusResult=statusForm.querySelector('.rr-status-order-result');var statusButton=statusForm.querySelector('.rr-status-order-submit');statusForm.addEventListener('submit',async function(e){e.preventDefault();var order=statusForm.querySelector('.rr-status-order-number').value.trim();var email=statusForm.querySelector('.rr-status-order-email').value.trim();var postcode=statusForm.querySelector('.rr-status-order-postcode').value.trim();if(!order||!email||!postcode){statusResult.innerHTML='<div class=\"rr-status-order-card\">Please enter your order number, email address and delivery postcode.<\/div>';return;}if(!\/^[^@\\s]+@[^@\\s]+\\.[^@\\s]+$\/.test(email)){statusResult.innerHTML='<div class=\"rr-status-order-card\">Please check the email address and try again.<\/div>';return;}statusButton.disabled=true;statusButton.textContent='Checking\u2026';statusResult.innerHTML='';try{var r=await fetch(API+'\/order-status.json',{method:'POST',headers:{'Content-Type':'application\/json'},body:JSON.stringify({order_number:order,email:email,postcode:postcode}),cache:'no-store',mode:'cors'});var d=await r.json();if(d&&d.ok&&d.found){var html='<div class=\"rr-status-order-card\"><strong>Order '+esc(d.order_number)+' \u2014 '+esc(d.status_label)+'<\/strong><p>'+esc(d.answer)+'<\/p>'+journeyHtml(d.journey);(d.tracking||[]).forEach(function(t){if(t&&t.url)html+='<a class=\"rr-order-track\" href=\"'+esc(t.url)+'\" target=\"_blank\" rel=\"noopener noreferrer\">'+esc(t.courier?'Track with '+t.courier:'Track my order')+' \u2192<\/a>';});html+='<\/div>';statusResult.innerHTML=html;}else statusResult.innerHTML='<div class=\"rr-status-order-card\">'+esc((d&&d.message)||'We couldn\u2019t find an order matching those details. Please check them and try again.')+'<\/div>';}catch(err){statusResult.innerHTML='<div class=\"rr-status-order-card\">Sorry \u2014 we couldn\u2019t check the order just now. Please try again shortly.<\/div>';}finally{statusButton.disabled=false;statusButton.textContent='Check my order';}});}\nfunction openCancel(){var faq=document.getElementById('rr-faq-cancel-order');if(!faq)return;var section=faq.closest('.rr-faq-section');if(section){section.classList.add('is-active');section.setAttribute('aria-hidden','false');}faq.setAttribute('open','');setTimeout(function(){faq.scrollIntoView({behavior:'smooth',block:'start'});},40);}page.addEventListener('click',function(e){var a=e.target.closest&&e.target.closest('.rr-faq-jump-cancel');if(!a)return;e.preventDefault();openCancel();if(history.replaceState)history.replaceState(null,'','#rr-faq-cancel-order');});\nvar form=page.querySelector('.rr-edit-order-form');if(form){var result=form.querySelector('.rr-edit-order-result');var button=form.querySelector('.rr-edit-order-submit');form.addEventListener('submit',async function(e){e.preventDefault();var order=form.querySelector('.rr-edit-order-number').value.trim();var email=form.querySelector('.rr-edit-order-email').value.trim();var postcode=form.querySelector('.rr-edit-order-postcode').value.trim();if(!order||!email||!postcode){result.innerHTML='<div class=\"rr-edit-order-card\">Please enter your order number, email address and delivery postcode.<\/div>';return;}if(!\/^[^@\\s]+@[^@\\s]+\\.[^@\\s]+$\/.test(email)){result.innerHTML='<div class=\"rr-edit-order-card\">Please check the email address and try again.<\/div>';return;}button.disabled=true;button.textContent='Checking\u2026';result.innerHTML='';try{var r=await fetch(API+'\/order-address.json',{method:'POST',headers:{'Content-Type':'application\/json'},body:JSON.stringify({action:'check',order_number:order,email:email,postcode:postcode}),cache:'no-store',mode:'cors'});var d=await r.json();if(d&&d.ok&&d.found){var html='<div class=\"rr-edit-order-card\"><strong>Order '+esc(d.order_number||order)+' verified.<\/strong>';if(d.eligible){var a=d.address||{};html+='<p>'+esc(d.message||'Your delivery address can still be updated.')+' Update the fields below, then confirm the change.<\/p><div class=\"rr-address-edit-grid\"><input class=\"rr-new-name\" placeholder=\"Full name\" aria-label=\"Full name\" value=\"'+esc(a.contactName||'')+'\"><input class=\"rr-new-company\" placeholder=\"Company (optional)\" aria-label=\"Company\" value=\"'+esc(a.company||'')+'\"><input class=\"rr-new-line1\" placeholder=\"Address line 1\" aria-label=\"Address line 1\" value=\"'+esc(a.line1||'')+'\"><input class=\"rr-new-line2\" placeholder=\"Address line 2 (optional)\" aria-label=\"Address line 2\" value=\"'+esc(a.line2||'')+'\"><input class=\"rr-new-city\" placeholder=\"Town \/ city\" aria-label=\"Town or city\" value=\"'+esc(a.city||'')+'\"><input class=\"rr-new-state\" placeholder=\"County \/ state (optional)\" aria-label=\"County or state\" value=\"'+esc(a.state||'')+'\"><input class=\"rr-new-postcode\" placeholder=\"Postcode\" aria-label=\"Postcode\" value=\"'+esc(a.postalCode||'')+'\"><input class=\"rr-new-country\" placeholder=\"Country code (e.g. GB)\" aria-label=\"Country code\" value=\"'+esc(a.country||'GB')+'\"><\/div><button type=\"button\" class=\"rr-address-update-btn\">Update delivery address<\/button>';}else html+='<p>'+esc(d.message||'The delivery address can no longer be changed online.')+'<\/p>';html+='<p>We do not edit confirmed orders to change an item, size, colour or quantity, and we do not offer exchanges. If you need one of those changes, use <a class=\"rr-faq-jump-cancel\" href=\"#rr-faq-cancel-order\">How do I cancel my order?<\/a> to check whether the order can still be cancelled, then place a new order.<\/p><p>If cancellation is no longer available, wait for the order to arrive, return any eligible item, then place a new order. If you see an error, please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p><\/div>';result.innerHTML=html;var ub=result.querySelector('.rr-address-update-btn');if(ub){ub.addEventListener('click',async function(){var payload={action:'update',order_number:order,email:email,postcode:postcode,shippingAddress:{contactName:result.querySelector('.rr-new-name').value.trim(),company:result.querySelector('.rr-new-company').value.trim(),line1:result.querySelector('.rr-new-line1').value.trim(),line2:result.querySelector('.rr-new-line2').value.trim(),city:result.querySelector('.rr-new-city').value.trim(),state:result.querySelector('.rr-new-state').value.trim(),postalCode:result.querySelector('.rr-new-postcode').value.trim(),country:result.querySelector('.rr-new-country').value.trim()}};if(!payload.shippingAddress.contactName||!payload.shippingAddress.line1||!payload.shippingAddress.city||!payload.shippingAddress.postalCode||!\/^[A-Za-z]{2}$\/.test(payload.shippingAddress.country)){result.insertAdjacentHTML('beforeend','<p><strong>Please complete the name, address, town\/city, postcode and two-letter country code.<\/strong><\/p>');return;}ub.disabled=true;ub.textContent='Updating\u2026';try{var ur=await fetch(API+'\/order-address.json',{method:'POST',headers:{'Content-Type':'application\/json'},body:JSON.stringify(payload),cache:'no-store',mode:'cors'});var ud=await ur.json();result.innerHTML='<div class=\"rr-edit-order-card\"><strong>'+esc((ud&&ud.message)||'We couldn\u2019t update the delivery address.')+'<\/strong>'+(ud&&ud.updated?'<p>Please check your order confirmation \/ Manage My Order before making any further changes.<\/p>':'<p>Nothing has been changed. If the problem continues, please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p>')+'<\/div>';}catch(err){result.innerHTML='<div class=\"rr-edit-order-card\">We couldn\u2019t update the delivery address just now. Nothing has been changed. Please use our <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/div>';}});}}else result.innerHTML='<div class=\"rr-edit-order-card\">'+esc((d&&d.message)||'We couldn\u2019t find an order matching those details. Please check them and try again.')+'<\/div>';}catch(err){result.innerHTML='<div class=\"rr-edit-order-card\">Sorry \u2014 we couldn\u2019t check the order just now. 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