{"id":535707,"url":"\/start-a-return\/","layout":"standard","version":"2026-09-03T12:46:28.000000Z","blocks":[{"id":5327653,"type":"html","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":135998265,"value":"<style>\n\/* =========================================================\n   RIDGE & ROW \u2014 START A RETURN\n   INTRO SECTION ONLY\n   Place immediately ABOVE the native Snuggle Enquire form\n========================================================= *\/\n\n.rr-rma-intro{\n  --rr-charcoal:#1E2129;\n  --rr-green:#254D38;\n  --rr-orange:#E8621A;\n  --rr-stone:#F7F5F1;\n  --rr-white:#FFFFFF;\n  --rr-text:#2D3037;\n  --rr-muted:#666A70;\n  --rr-border:#DDD9D2;\n\n  color:var(--rr-text);\n  line-height:1.6;\n}\n\n.rr-rma-intro *{\n  box-sizing:border-box;\n}\n\n\n\/* HERO *\/\n\n.rr-rma-hero{\n  position:relative;\n  overflow:hidden;\n  background:\n    linear-gradient(\n      115deg,\n      var(--rr-charcoal) 0%,\n      #20372f 48%,\n      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class=\"rr-rma-eyebrow\">\n        Ridge &amp; Row\n      <\/span>\n\n      <h1>\n        Start a Return\n      <\/h1>\n\n      <p>\n        Something not quite right? Complete the return form below and our\n        customer-service team will review your request and send you everything\n        you need to return your order.\n      <\/p>\n\n    <\/div>\n\n  <\/section>\n\n\n  <div class=\"rr-rma-body\">\n\n\n    <!-- BEFORE YOU START \/ 60 DAYS -->\n\n    <div class=\"rr-rma-top\">\n\n      <div class=\"rr-rma-before\">\n\n        <h2>\n          Before you start\n        <\/h2>\n\n        <p>\n          Have your <strong>order number<\/strong> handy. You'll find this in\n          your Ridge &amp; Row order confirmation.\n        <\/p>\n\n        <p>\n          Once your request has been reviewed, we'll email you with your\n          <strong>RMA number, return instructions and printable return slip<\/strong>.\n        <\/p>\n\n        <p>\n          Where possible, please wait for these details before sending your parcel.\n        <\/p>\n\n      <\/div>\n\n\n      <div class=\"rr-rma-days\">\n\n        <span class=\"rr-rma-days-label\">\n          Ridge &amp; Row Returns\n        <\/span>\n\n        <strong>\n          60 Days\n        <\/strong>\n\n        <p>\n          Eligible standard products can be returned within 60 days of\n          receiving your order.\n        <\/p>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- HOW IT WORKS -->\n\n    <div class=\"rr-rma-steps-heading\">\n\n      <span>\n        How it works\n      <\/span>\n\n      <h2>\n        Three simple steps\n      <\/h2>\n\n    <\/div>\n\n\n    <div class=\"rr-rma-steps\">\n\n      <div class=\"rr-rma-step\">\n\n        <span class=\"rr-rma-step-number\">\n          1\n        <\/span>\n\n        <h3>\n          Tell us what's coming back\n        <\/h3>\n\n        <p>\n          Complete the form with your order number, item details and reason\n          for returning.\n        <\/p>\n\n      <\/div>\n\n\n      <div class=\"rr-rma-step\">\n\n        <span class=\"rr-rma-step-number\">\n          2\n        <\/span>\n\n        <h3>\n          Receive your RMA\n        <\/h3>\n\n        <p>\n          We'll review your request and email your RMA number, printable return\n          slip and return instructions.\n        <\/p>\n\n      <\/div>\n\n\n      <div class=\"rr-rma-step\">\n\n        <span class=\"rr-rma-step-number\">\n          3\n        <\/span>\n\n        <h3>\n          Send your return\n        <\/h3>\n\n        <p>\n          Put the return slip inside your parcel and keep proof of postage until\n          your return has been completed.\n        <\/p>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- VISUAL HANDOFF TO SNUGGLE NATIVE FORM -->\n\n    <div class=\"rr-rma-handoff\">\n\n      <span>\n        Return request\n      <\/span>\n\n      <p>\n        Complete the secure form below. Fields marked as required must be\n        completed before your request can be submitted.\n      <\/p>\n\n    <\/div>\n\n\n  <\/div>\n\n<\/div>"},"padding":{"id":135998267,"value":"0"},"fullWidth":{"id":135998268,"value":"1"},"fullBackgroundColor":{"id":135998269,"value":"#fff0"},"published":{"id":135998270,"value":"1"},"conditions":{"id":135998271,"value":"[]"},"template":{"id":136002843,"value":"html"}}},{"id":5327711,"type":"mailContactForm","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"padding":{"id":136001054,"value":"6"},"spacing":{"id":136001055,"value":"64px"},"font":{"id":136001056,"value":"#{newsletter.title.font}"},"title":{"id":136001057,"value":null},"copy":{"id":136001058,"value":null},"stacked":{"id":136001059,"value":"1"},"backgroundColor":{"id":136001060,"value":"#{newsletter.background.color}"},"textColor":{"id":136001061,"value":"#FFFFFF"},"primaryActions":{"id":136001062,"value":"1"},"formBorderRadius":{"id":136001063,"value":"#{form.border.radius}"},"buttonBorderRadius":{"id":136001064,"value":"#{button.border.radius}"},"borderRadius":{"id":136001065,"value":"#{newsletter.border.radius}"},"contactEmail":{"id":136001066,"value":"cs@theridgeandrow.com"},"subjectLine":{"id":136001067,"value":"Ridge & Row Return Request"},"service":{"id":136001068,"value":null},"industry":{"id":136001069,"value":null},"tags":{"id":136001070,"value":null},"extraInputFields":{"id":136001071,"value":"[{\"name\":\"First name\",\"type\":\"firstName\",\"required\":true,\"options\":[]},{\"name\":\"Last name\",\"type\":\"lastName\",\"required\":true,\"options\":[]},{\"name\":\"Order Number\",\"type\":\"text\",\"required\":false,\"options\":[],\"segmentationLabel\":\"\"},{\"name\":\"Email\",\"type\":\"email\",\"required\":true,\"options\":[]},{\"name\":\"Phone Number\",\"type\":\"phoneNumber\",\"required\":false,\"options\":[]},{\"name\":\"Items For Return (Product, Colour, Size, Qty)\",\"type\":\"textarea\",\"required\":true,\"options\":[],\"segmentationLabel\":\"\"},{\"name\":\"Reason For Return\",\"type\":\"dropdown\",\"required\":true,\"options\":[\"Changed my mind\",\"Size or fit\",\"Faulty or damaged\",\"Incorrect item received\",\"Product not as expected\",\"Other\"],\"segmentationLabel\":\"\"},{\"name\":\"Preferred Outcome\",\"type\":\"dropdown\",\"required\":false,\"options\":[\"Refund\",\"Exchange if available\",\"Replacement\",\"Please Advise\"],\"segmentationLabel\":\"\"},{\"name\":\"Additional Information\",\"type\":\"textarea\",\"required\":false,\"options\":[\"check1 \",\"chck 2\"]}]"},"dropdownOptionHoverBackgroundColour":{"id":136001072,"value":"#0000"},"autoSubscribe":{"id":136001073,"value":"0"},"fullWidth":{"id":136001075,"value":"0"},"fullBackgroundColor":{"id":136001076,"value":"#{newsletter.fullBackground.color}"},"published":{"id":136001077,"value":"1"},"conditions":{"id":136001078,"value":"[]"},"template":{"id":136003078,"value":"mailContactForm"}}}],"properties":{"title":{"id":135998261,"value":"Start a Return | Ridge & Row"},"isStorePage":{"id":135998262,"value":"1"},"description":{"id":135998263,"value":"Start a Ridge & Row return by completing our short returns form. Once reviewed, we\u2019ll send your RMA number, return instructions and printable return slip."},"ogImage":{"id":135998264,"value":"https:\/\/images.podos.io\/ag33lk2ymdihlbvyjjq0qnkrwfcmddgwsk27qzp5vpe97aw0.png.png?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":436246,"edited":true,"keyPhraseCampaignId":null}