{"id":521285,"url":"\/privacy-policy\/","layout":"standard","version":"2026-09-11T16:57:04.000000Z","blocks":[{"id":5327426,"type":"html","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":135993465,"value":"<style>\n  .rr-privacy-page {\n    --rr-charcoal: #1E2129;\n    --rr-green: #254D38;\n    --rr-orange: #E8621A;\n    --rr-sand: #E9E5DF;\n    --rr-stone: #F7F5F1;\n    --rr-white: #FFFFFF;\n    --rr-text: #2D3037;\n    --rr-muted: #666A70;\n    --rr-border: #DDD9D2;\n\n    font-family: Arial, Helvetica, sans-serif;\n    color: var(--rr-text);\n    line-height: 1.7;\n    background: var(--rr-white);\n  }\n\n  .rr-privacy-page * {\n    box-sizing: border-box;\n  }\n\n  .rr-privacy-page a {\n    color: var(--rr-green);\n    text-decoration: underline;\n    text-underline-offset: 3px;\n  }\n\n  .rr-privacy-page a:hover {\n    color: var(--rr-orange);\n  }\n\n\n  \/* =========================================================\n     HERO\n     ========================================================= *\/\n\n  .rr-privacy-hero {\n    position: relative;\n    overflow: hidden;\n    background:\n      radial-gradient(circle at 88% 15%, rgba(232,98,26,.18) 0 3px, transparent 4px),\n      radial-gradient(circle at 91% 23%, rgba(232,98,26,.12) 0 2px, transparent 3px),\n      linear-gradient(135deg, var(--rr-charcoal) 0%, var(--rr-green) 100%);\n    color: var(--rr-white);\n    padding: 70px 24px 66px;\n  }\n\n  .rr-privacy-hero:after {\n    content: \"\";\n    position: absolute;\n    right: -80px;\n    bottom: -130px;\n    width: 360px;\n    height: 360px;\n    border: 1px solid rgba(255,255,255,.10);\n    border-radius: 50%;\n  }\n\n  .rr-privacy-hero-inner {\n    position: relative;\n    z-index: 2;\n    max-width: 1120px;\n    margin: 0 auto;\n  }\n\n  .rr-eyebrow {\n    display: inline-block;\n    margin-bottom: 14px;\n    font-size: 12px;\n    font-weight: 700;\n    letter-spacing: 2.2px;\n    text-transform: uppercase;\n    color: #F1B38E;\n  }\n\n  .rr-privacy-hero h1 {\n    margin: 0 0 16px;\n    max-width: 760px;\n    font-family: Georgia, \"Times New Roman\", serif;\n    font-size: clamp(38px, 5vw, 64px);\n    line-height: 1.05;\n    font-weight: 400;\n    color: var(--rr-white);\n  }\n\n  .rr-privacy-hero p {\n    margin: 0;\n    max-width: 760px;\n    font-size: 17px;\n    line-height: 1.7;\n    color: rgba(255,255,255,.86);\n  }\n\n  .rr-last-updated {\n    margin-top: 24px !important;\n    font-size: 13px !important;\n    color: rgba(255,255,255,.65) !important;\n  }\n\n\n  \/* =========================================================\n     INTRO \/ CONTENTS\n     ========================================================= *\/\n\n  .rr-privacy-wrap {\n    max-width: 1120px;\n    margin: 0 auto;\n    padding: 42px 24px 80px;\n  }\n\n  .rr-privacy-intro {\n    display: grid;\n    grid-template-columns: minmax(0, 1.5fr) minmax(260px, .75fr);\n    gap: 28px;\n    margin-bottom: 36px;\n  }\n\n  .rr-intro-card,\n  .rr-contact-card {\n    border-radius: 16px;\n  }\n\n  .rr-intro-card {\n    background: var(--rr-stone);\n    padding: 30px;\n    border: 1px solid var(--rr-border);\n  }\n\n  .rr-intro-card p:first-child {\n    margin-top: 0;\n  }\n\n  .rr-intro-card p:last-child {\n    margin-bottom: 0;\n  }\n\n  .rr-contact-card {\n    background: var(--rr-green);\n    color: var(--rr-white);\n    padding: 30px;\n  }\n\n  .rr-contact-card .rr-small-heading {\n    color: #C9D7CE;\n  }\n\n  .rr-contact-card a {\n    color: var(--rr-white);\n  }\n\n  .rr-contact-card a:hover {\n    color: #F1B38E;\n  }\n\n  .rr-small-heading {\n    margin: 0 0 8px;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: 1.8px;\n    text-transform: uppercase;\n    color: var(--rr-orange);\n  }\n\n  .rr-contact-card h2 {\n    margin: 0 0 14px;\n    font-family: Georgia, \"Times New Roman\", serif;\n    font-size: 26px;\n    font-weight: 400;\n    color: var(--rr-white);\n  }\n\n  .rr-contact-card p {\n    margin: 0;\n    font-size: 15px;\n    color: rgba(255,255,255,.86);\n  }\n\n  .rr-contents {\n    margin-bottom: 46px;\n    padding: 26px 28px;\n    border: 1px solid var(--rr-border);\n    border-radius: 16px;\n    background: var(--rr-white);\n  }\n\n  .rr-contents h2 {\n    margin: 0 0 18px;\n    font-family: Georgia, \"Times New Roman\", serif;\n    font-size: 25px;\n    font-weight: 400;\n    color: var(--rr-charcoal);\n  }\n\n  .rr-contents-grid {\n    display: grid;\n    grid-template-columns: repeat(3, minmax(0, 1fr));\n    gap: 10px 24px;\n  }\n\n  .rr-contents a {\n    display: block;\n    padding: 7px 0;\n    font-size: 14px;\n    color: var(--rr-text);\n    text-decoration: none;\n    border-bottom: 1px solid #EEEAE4;\n  }\n\n  .rr-contents a:hover {\n    color: var(--rr-orange);\n  }\n\n\n  \/* =========================================================\n     POLICY SECTIONS\n     ========================================================= *\/\n\n  .rr-policy-section {\n    padding: 34px 0;\n    border-top: 1px solid var(--rr-border);\n\n    \/*\n      Offset for Ridge & Row \/ Snuggle sticky navigation\n      when a contents link is clicked.\n    *\/\n    scroll-margin-top: 130px;\n  }\n\n  .rr-policy-section:first-of-type {\n    border-top: 0;\n  }\n\n  .rr-section-number {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 34px;\n    height: 34px;\n    margin-bottom: 10px;\n    border-radius: 50%;\n    background: var(--rr-green);\n    color: var(--rr-white);\n    font-size: 13px;\n    font-weight: 700;\n  }\n\n  .rr-policy-section h2 {\n    margin: 0 0 18px;\n    font-family: Georgia, \"Times New Roman\", serif;\n    font-size: clamp(26px, 3vw, 34px);\n    line-height: 1.2;\n    font-weight: 400;\n    color: var(--rr-charcoal);\n  }\n\n  .rr-policy-section h3 {\n    margin: 28px 0 10px;\n    font-size: 17px;\n    line-height: 1.4;\n    color: var(--rr-green);\n  }\n\n  .rr-policy-section p {\n    margin: 0 0 16px;\n  }\n\n  .rr-policy-section ul {\n    margin: 14px 0 18px;\n    padding-left: 22px;\n  }\n\n  .rr-policy-section li {\n    margin: 7px 0;\n  }\n\n  .rr-note {\n    margin: 24px 0;\n    padding: 20px 22px;\n    border-left: 4px solid var(--rr-orange);\n    background: #FCF7F3;\n    border-radius: 0 10px 10px 0;\n  }\n\n  .rr-note p {\n    margin: 0;\n  }\n\n  .rr-rights-grid {\n    display: grid;\n    grid-template-columns: repeat(2, minmax(0, 1fr));\n    gap: 12px;\n    margin: 22px 0;\n  }\n\n  .rr-right-card {\n    padding: 18px 20px;\n    background: var(--rr-stone);\n    border: 1px solid var(--rr-border);\n    border-radius: 12px;\n  }\n\n  .rr-right-card strong {\n    display: block;\n    margin-bottom: 4px;\n    color: var(--rr-green);\n  }\n\n\n  \/* =========================================================\n     FINAL CONTACT\n     ========================================================= *\/\n\n  .rr-privacy-footer-card {\n    margin-top: 42px;\n    padding: 36px;\n    border-radius: 18px;\n    background: var(--rr-charcoal);\n    color: var(--rr-white);\n  }\n\n  .rr-privacy-footer-card h2 {\n    margin: 0 0 12px;\n    font-family: Georgia, \"Times New Roman\", serif;\n    font-size: 32px;\n    font-weight: 400;\n    color: var(--rr-white);\n  }\n\n  .rr-privacy-footer-card p {\n    margin: 0;\n    color: rgba(255,255,255,.82);\n  }\n\n  .rr-privacy-footer-card a {\n    color: var(--rr-white);\n  }\n\n  .rr-privacy-footer-card a:hover {\n    color: #F1B38E;\n  }\n\n\n  \/* =========================================================\n     MOBILE\n     ========================================================= *\/\n\n  @media (max-width: 800px) {\n\n    .rr-privacy-hero {\n      padding: 52px 20px 48px;\n    }\n\n    .rr-privacy-wrap {\n      padding: 28px 18px 60px;\n    }\n\n    .rr-privacy-intro {\n      grid-template-columns: 1fr;\n      gap: 16px;\n    }\n\n    .rr-contents-grid {\n      grid-template-columns: 1fr;\n    }\n\n    .rr-rights-grid {\n      grid-template-columns: 1fr;\n    }\n\n    .rr-intro-card,\n    .rr-contact-card,\n    .rr-contents {\n      padding: 22px;\n    }\n\n    .rr-policy-section {\n      padding: 28px 0;\n      scroll-margin-top: 110px;\n    }\n\n    .rr-privacy-footer-card {\n      padding: 28px 24px;\n    }\n\n  }\n<\/style>\n\n\n<div class=\"rr-privacy-page\">\n\n\n  <!-- =====================================================\n       HERO\n       ===================================================== -->\n\n  <section class=\"rr-privacy-hero\">\n\n    <div class=\"rr-privacy-hero-inner\">\n\n      <span class=\"rr-eyebrow\">\n        Ridge &amp; Row\n      <\/span>\n\n      <h1>\n        Privacy Policy\n      <\/h1>\n\n      <p>\n        Your privacy matters to us. This policy explains clearly how\n        Ridge &amp; Row collects, uses, stores and protects your\n        personal information.\n      <\/p>\n\n      <p class=\"rr-last-updated\">\n        Last updated: September 2026\n      <\/p>\n\n    <\/div>\n\n  <\/section>\n\n\n\n  <main class=\"rr-privacy-wrap\">\n\n\n    <!-- ===================================================\n         INTRO\n         =================================================== -->\n\n    <div class=\"rr-privacy-intro\">\n\n\n      <div class=\"rr-intro-card\">\n\n        <p>\n          Ridge &amp; Row respects your privacy and is committed to\n          protecting your personal information.\n        <\/p>\n\n        <p>\n          This Privacy Policy explains how we collect, use, store and\n          share personal information when you visit\n          <strong>theridgeandrow.com<\/strong>, purchase from us,\n          contact us, join our mailing list, use our gift-card\n          services, use our AI customer-help assistant Rowan or otherwise\n          interact with Ridge &amp; Row.\n        <\/p>\n\n        <p>\n          Please read this Privacy Policy alongside our\n          <a href=\"\/use-of-cookies-and-disclaimer\/\">\n            Cookie Policy &amp; Disclaimer\n          <\/a>\n          and any other privacy information we provide when collecting\n          personal information from you.\n        <\/p>\n\n      <\/div>\n\n\n\n      <aside class=\"rr-contact-card\">\n\n        <p class=\"rr-small-heading\">\n          Privacy enquiries\n        <\/p>\n\n        <h2>\n          Need to contact us?\n        <\/h2>\n\n        <p>\n          For questions about your personal information, a\n          data-protection rights request or a privacy concern, please\n          use our\n          <a href=\"\/contact-us\/\">Contact Us<\/a>\n          page.\n        <\/p>\n\n      <\/aside>\n\n\n    <\/div>\n\n\n\n    <!-- ===================================================\n         CONTENTS\n         =================================================== -->\n\n    <nav\n      class=\"rr-contents\"\n      aria-label=\"Privacy Policy contents\"\n    >\n\n      <h2>\n        In this policy\n      <\/h2>\n\n      <div class=\"rr-contents-grid\">\n\n        <a href=\"#who-we-are\">\n          1. Who we are\n        <\/a>\n\n        <a href=\"#information-we-collect\">\n          2. Information we collect\n        <\/a>\n\n        <a href=\"#how-we-collect\">\n          3. How we collect information\n        <\/a>\n\n        <a href=\"#how-we-use\">\n          4. How we use information\n        <\/a>\n\n        <a href=\"#marketing\">\n          5. Marketing\n        <\/a>\n\n        <a href=\"#cookies\">\n          6. Cookies\n        <\/a>\n\n        <a href=\"#sharing\">\n          7. Who we share information with\n        <\/a>\n\n        <a href=\"#payments\">\n          8. Payments\n        <\/a>\n\n        <a href=\"#delivery\">\n          9. Delivery and fulfilment\n        <\/a>\n\n        <a href=\"#returns\">\n          10. Returns and customer service\n        <\/a>\n\n        <a href=\"#international\">\n          11. International transfers\n        <\/a>\n\n        <a href=\"#retention\">\n          12. How long we keep information\n        <\/a>\n\n        <a href=\"#security\">\n          13. Security\n        <\/a>\n\n        <a href=\"#rights\">\n          14. Your rights\n        <\/a>\n\n        <a href=\"#object\">\n          15. Right to object\n        <\/a>\n\n        <a href=\"#automated\">\n          16. AI customer help &amp; automated decision-making\n        <\/a>\n\n        <a href=\"#children\">\n          17. Children's information\n        <\/a>\n\n        <a href=\"#third-parties\">\n          18. Third-party websites\n        <\/a>\n\n        <a href=\"#required-info\">\n          19. Information we need\n        <\/a>\n\n        <a href=\"#complaints\">\n          20. Complaints\n        <\/a>\n\n        <a href=\"#changes\">\n          21. Changes to this policy\n        <\/a>\n\n        <a href=\"#contact\">\n          22. Privacy requests &amp; contact\n        <\/a>\n\n      <\/div>\n\n    <\/nav>\n\n\n\n    <!-- ===================================================\n         1. WHO WE ARE\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"who-we-are\"\n    >\n\n      <span class=\"rr-section-number\">\n        1\n      <\/span>\n\n      <h2>\n        Who we are\n      <\/h2>\n\n      <p>\n        For the purposes of UK data-protection law, the controller\n        of your personal information is\n        <strong>Ridge and Row<\/strong>, trading as\n        <strong>Ridge &amp; Row<\/strong>.\n      <\/p>\n\n      <p>\n        <strong>Contact:<\/strong><br>\n        Please use our\n        <a href=\"\/contact-us\/\">Contact Us<\/a>\n        page.\n      <\/p>\n\n      <p>\n        <strong>Website:<\/strong><br>\n        theridgeandrow.com\n      <\/p>\n\n      <p>\n        When we use the terms \u201cRidge &amp; Row\u201d, \u201cwe\u201d, \u201cus\u201d or\n        \u201cour\u201d in this Privacy Policy, we mean Ridge and Row.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         2. INFORMATION WE COLLECT\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"information-we-collect\"\n    >\n\n      <span class=\"rr-section-number\">\n        2\n      <\/span>\n\n      <h2>\n        Personal information we collect\n      <\/h2>\n\n      <p>\n        The information we collect depends on how you interact with\n        us. We may collect:\n      <\/p>\n\n      <ul>\n\n        <li>\n          <strong>Identity information<\/strong>, such as your name.\n        <\/li>\n\n        <li>\n          <strong>Contact information<\/strong>, such as your email\n          address, telephone number, billing address and delivery\n          address.\n        <\/li>\n\n        <li>\n          <strong>Order and transaction information<\/strong>,\n          including products ordered, order number, purchase history,\n          delivery information, returns, refunds and gift-card\n          transactions.\n        <\/li>\n\n        <li>\n          <strong>Payment-related information<\/strong>, such as\n          payment status and transaction identifiers. Full\n          payment-card information is normally processed securely by\n          our payment providers rather than stored directly by\n          Ridge &amp; Row.\n        <\/li>\n\n        <li>\n          <strong>Customer-service information<\/strong>, including\n          messages, enquiries, complaints, return requests and RMA\n          information.\n        <\/li>\n\n        <li>\n          <strong>AI customer-help information<\/strong>, including\n          questions you send to Rowan, Rowan's responses, an anonymous\n          session identifier and limited interaction information such as\n          response type, category, response time, chat opens and link\n          clicks where applicable. We do not intentionally store your IP\n          address, device ID or a customer profile in Rowan's chat-history\n          database.\n        <\/li>\n\n        <li>\n          <strong>Gift-card information<\/strong>, including purchaser\n          and recipient details, gift messages, delivery dates and\n          gift-card information where applicable.\n        <\/li>\n\n        <li>\n          <strong>Marketing information<\/strong>, including whether\n          you have subscribed to, opted out of or interacted with\n          Ridge &amp; Row marketing.\n        <\/li>\n\n        <li>\n          <strong>Technical information<\/strong>, such as IP address,\n          device and browser information and information about how\n          your device interacts with our website.\n        <\/li>\n\n        <li>\n          <strong>Website-usage information<\/strong>, such as pages\n          viewed, links followed, products viewed and other\n          interactions with our website.\n        <\/li>\n\n        <li>\n          <strong>Information you choose to provide<\/strong>,\n          including information submitted through forms,\n          competitions, surveys, reviews or communications with us.\n        <\/li>\n\n      <\/ul>\n\n      <p>\n        We do not intentionally request special-category personal\n        information such as information about health, religion,\n        ethnicity or political opinions as part of our normal\n        ecommerce activities.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         3. HOW WE COLLECT\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"how-we-collect\"\n    >\n\n      <span class=\"rr-section-number\">\n        3\n      <\/span>\n\n      <h2>\n        How we collect your information\n      <\/h2>\n\n      <p>\n        We collect personal information directly from you when, for\n        example, you:\n      <\/p>\n\n      <ul>\n\n        <li>place an order;<\/li>\n\n        <li>create or use an account where available;<\/li>\n\n        <li>subscribe to marketing;<\/li>\n\n        <li>contact us;<\/li>\n\n        <li>submit a return request;<\/li>\n\n        <li>purchase or receive a gift card;<\/li>\n\n        <li>complete a website form;<\/li>\n\n        <li>ask Rowan, our AI customer-help assistant, a question; or<\/li>\n\n        <li>otherwise communicate with us.<\/li>\n\n      <\/ul>\n\n      <p>\n        We may also collect information automatically when you use\n        our website through cookies and similar technologies.\n      <\/p>\n\n      <p>\n        In some circumstances, information may also be provided to us\n        by service providers involved in processing an order,\n        payment, delivery, gift card or customer-service request.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         4. HOW WE USE\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"how-we-use\"\n    >\n\n      <span class=\"rr-section-number\">\n        4\n      <\/span>\n\n      <h2>\n        How and why we use your personal information\n      <\/h2>\n\n      <p>\n        We only use personal information where we have a lawful\n        reason to do so.\n      <\/p>\n\n\n      <h3>\n        To process and fulfil your orders\n      <\/h3>\n\n      <p>\n        We use information such as your name, contact details,\n        delivery address, order details and payment information to\n        process your order, arrange payment, manufacture or fulfil\n        products, deliver products, provide order updates, administer\n        returns, refunds and exchanges and provide customer service.\n      <\/p>\n\n      <p>\n        Our main lawful basis for this processing is that it is\n        <strong>\n          necessary to perform our contract with you or to take steps\n          at your request before entering into a contract\n        <\/strong>.\n      <\/p>\n\n\n      <h3>\n        To operate gift-card services\n      <\/h3>\n\n      <p>\n        Where you purchase or receive a Ridge &amp; Row gift card, we\n        may process purchaser and recipient details, delivery\n        information, gift messages and transaction information to\n        provide and administer that service.\n      <\/p>\n\n      <p>\n        Our main lawful basis is\n        <strong>performance of our contract<\/strong>.\n      <\/p>\n\n\n      <h3>\n        To comply with legal obligations\n      <\/h3>\n\n      <p>\n        We may process and retain information where necessary to meet\n        legal, regulatory, accounting, tax, fraud-prevention and\n        consumer-protection requirements.\n      <\/p>\n\n      <p>\n        Our lawful basis is\n        <strong>compliance with a legal obligation<\/strong>.\n      <\/p>\n\n\n      <h3>\n        To operate, protect and improve Ridge &amp; Row\n      <\/h3>\n\n      <p>\n        We may use information to maintain and improve the website,\n        understand how customers use the site, diagnose technical\n        issues, prevent misuse and fraud, protect our systems and\n        customers, improve our products and services and understand\n        the performance of our business.\n      <\/p>\n\n      <p>\n        Where appropriate, we rely on our\n        <strong>legitimate interests<\/strong>\n        in operating, protecting and improving Ridge &amp; Row,\n        provided those interests do not override your rights and\n        interests.\n      <\/p>\n\n\n      <h3>\n        To provide AI-assisted customer help\n      <\/h3>\n\n      <p>\n        Rowan is Ridge &amp; Row's AI customer-help assistant. We use the\n        information you submit to Rowan to answer routine questions,\n        improve the quality and usefulness of customer help, identify\n        common enquiry topics and monitor service performance.\n      <\/p>\n\n      <p>\n        Depending on the nature of your question, our lawful basis may be\n        our <strong>legitimate interests<\/strong> in providing efficient\n        customer support and improving our services, or\n        <strong>performance of our contract<\/strong> where the question\n        relates directly to an existing or proposed purchase.\n      <\/p>\n\n      <p>\n        Please do not enter payment-card details, passwords or other\n        sensitive information into Rowan.\n      <\/p>\n\n      <h3>\n        To communicate with you\n      <\/h3>\n\n      <p>\n        We may use your contact information to respond to questions,\n        resolve problems, provide order information and deal with\n        customer-service requests.\n      <\/p>\n\n      <p>\n        Depending on the reason for the communication, our lawful\n        basis may be performance of a contract, legal obligation or\n        our legitimate interests in providing effective customer\n        service.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         5. MARKETING\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"marketing\"\n    >\n\n      <span class=\"rr-section-number\">\n        5\n      <\/span>\n\n      <h2>\n        Marketing\n      <\/h2>\n\n      <p>\n        If you choose to receive Ridge &amp; Row news, offers, product\n        launches or other marketing, we may use your contact details\n        to send those communications.\n      <\/p>\n\n      <p>\n        Where required, we rely on your\n        <strong>consent<\/strong>.\n      <\/p>\n\n      <p>\n        In some circumstances, UK electronic-marketing rules also\n        permit us to contact an existing customer about similar\n        Ridge &amp; Row products or services where the relevant\n        conditions for the soft opt-in have been met, including giving\n        the customer an opportunity to opt out when their details are\n        collected and in subsequent marketing messages.\n      <\/p>\n\n      <div class=\"rr-note\">\n\n        <p>\n          <strong>You can unsubscribe at any time.<\/strong>\n          Use the unsubscribe option included in our marketing\n          messages. If you need help with your marketing preferences,\n          please use our\n          <a href=\"\/contact-us\/\">Contact Us<\/a>\n          page.\n        <\/p>\n\n      <\/div>\n\n      <p>\n        You have an absolute right to object to the use of your\n        personal information for direct marketing. If you ask us to\n        stop using your information for direct marketing, we will do\n        so.\n      <\/p>\n\n      <p>\n        We do not sell your personal information to third-party\n        advertisers.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         6. COOKIES\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"cookies\"\n    >\n\n      <span class=\"rr-section-number\">\n        6\n      <\/span>\n\n      <h2>\n        Cookies and similar technologies\n      <\/h2>\n\n      <p>\n        Our website uses cookies and similar technologies.\n      <\/p>\n\n      <p>\n        Some cookies are necessary for the website, shopping basket,\n        checkout, security and other essential functions to operate.\n      <\/p>\n\n      <p>\n        Other cookies may be used for purposes such as analytics,\n        performance or marketing.\n      <\/p>\n\n      <p>\n        Where consent is legally required, non-essential cookies are\n        used only after the appropriate consent has been obtained.\n      <\/p>\n\n      <p>\n        Rowan uses an anonymous session identifier to associate messages\n        within a chat. This is not intended to create a persistent\n        customer profile, and Rowan does not intentionally store your IP\n        address or device ID in the chat-history database.\n      <\/p>\n\n      <p>\n        You can find more information about the cookies used on our\n        website in our\n        <a href=\"\/use-of-cookies-and-disclaimer\/\">\n          Cookie Policy &amp; Disclaimer\n        <\/a>.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         7. SHARING\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"sharing\"\n    >\n\n      <span class=\"rr-section-number\">\n        7\n      <\/span>\n\n      <h2>\n        Who we share personal information with\n      <\/h2>\n\n      <p>\n        We do not sell personal information.\n      <\/p>\n\n      <p>\n        We may share personal information with trusted organisations\n        that help us operate Ridge &amp; Row and provide our services.\n        These may include:\n      <\/p>\n\n      <ul>\n\n        <li>\n          our ecommerce and website platform providers, including\n          Podos\/Snuggle where applicable;\n        <\/li>\n\n        <li>\n          payment-processing providers, including Stripe where\n          applicable;\n        <\/li>\n\n        <li>\n          gift-card technology providers, including Gift Up where\n          applicable;\n        <\/li>\n\n        <li>\n          product-production and fulfilment partners;\n        <\/li>\n\n        <li>\n          delivery and courier companies;\n        <\/li>\n\n        <li>\n          email, communication and customer-service providers;\n        <\/li>\n\n        <li>\n          website, analytics, hosting, security and technology providers,\n          including Cloudflare where applicable. Cloudflare services are\n          used for Rowan's hosting, AI processing, analytics and\n          chat-history infrastructure;\n        <\/li>\n\n        <li>\n          professional advisers such as accountants, legal advisers\n          or insurers;\n        <\/li>\n\n        <li>\n          fraud-prevention and security providers;\n        <\/li>\n\n        <li>\n          regulators, courts, government bodies or law-enforcement\n          authorities where disclosure is required or permitted by\n          law; and\n        <\/li>\n\n        <li>\n          a purchaser, investor or adviser involved in a potential\n          sale, restructuring or transfer of all or part of our\n          business.\n        <\/li>\n\n      <\/ul>\n\n      <p>\n        These organisations may process personal information on our\n        behalf or, in some circumstances, as independent controllers\n        with their own responsibilities under data-protection law.\n      <\/p>\n\n      <p>\n        We only provide the information reasonably necessary for the\n        relevant purpose.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         8. PAYMENTS\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"payments\"\n    >\n\n      <span class=\"rr-section-number\">\n        8\n      <\/span>\n\n      <h2>\n        Payments\n      <\/h2>\n\n      <p>\n        Payments made through Ridge &amp; Row are processed using\n        secure payment providers.\n      <\/p>\n\n      <p>\n        We do not normally receive or store your complete\n        payment-card number, card security code or other full card\n        credentials.\n      <\/p>\n\n      <p>\n        Payment providers may collect and process payment information\n        directly in accordance with their own privacy notices and\n        legal obligations.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         9. DELIVERY\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"delivery\"\n    >\n\n      <span class=\"rr-section-number\">\n        9\n      <\/span>\n\n      <h2>\n        Delivery and fulfilment\n      <\/h2>\n\n      <p>\n        To produce and deliver your order, we may provide relevant\n        personal information to manufacturing, fulfilment, warehouse\n        and delivery partners.\n      <\/p>\n\n      <p>\n        This will normally include information such as your name,\n        order information, delivery address and, where necessary,\n        contact details.\n      <\/p>\n\n      <p>\n        We only share the information needed to fulfil and deliver\n        your order.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         10. RETURNS\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"returns\"\n    >\n\n      <span class=\"rr-section-number\">\n        10\n      <\/span>\n\n      <h2>\n        Returns and customer service\n      <\/h2>\n\n      <p>\n        If you request a return, refund, exchange or other\n        customer-service assistance, we may collect and use your\n        name, email address, order number, correspondence, return\n        details, RMA number and other information reasonably\n        necessary to deal with the request.\n      <\/p>\n\n      <p>\n        We use this information to administer your request, protect\n        against fraud, maintain transaction records and provide\n        customer service.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         11. INTERNATIONAL TRANSFERS\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"international\"\n    >\n\n      <span class=\"rr-section-number\">\n        11\n      <\/span>\n\n      <h2>\n        International transfers\n      <\/h2>\n\n      <p>\n        Some of the companies that provide services to Ridge &amp; Row\n        may process or store personal information outside the United\n        Kingdom.\n      <\/p>\n\n      <p>\n        Where this involves a restricted international transfer, we\n        take steps designed to ensure that an appropriate level of\n        protection is provided in accordance with UK data-protection\n        law.\n      <\/p>\n\n      <p>\n        Depending on the circumstances, this may include relying on\n        UK adequacy regulations or appropriate contractual safeguards\n        such as the UK International Data Transfer Agreement or UK\n        Addendum, together with any required transfer assessment and\n        additional protections.\n      <\/p>\n\n      <p>\n        If you would like further information about safeguards\n        relevant to your personal information, please use our\n        <a href=\"\/contact-us\/\">Contact Us<\/a>\n        page.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         12. RETENTION\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"retention\"\n    >\n\n      <span class=\"rr-section-number\">\n        12\n      <\/span>\n\n      <h2>\n        How long we keep personal information\n      <\/h2>\n\n      <p>\n        We do not keep personal information for longer than we\n        reasonably need it.\n      <\/p>\n\n      <p>\n        How long information is retained depends on:\n      <\/p>\n\n      <ul>\n\n        <li>the reason we collected it;<\/li>\n\n        <li>whether an order or customer relationship remains active;<\/li>\n\n        <li>legal and regulatory requirements;<\/li>\n\n        <li>tax and accounting requirements;<\/li>\n\n        <li>the need to resolve disputes;<\/li>\n\n        <li>fraud-prevention requirements; and<\/li>\n\n        <li>applicable limitation periods.<\/li>\n\n      <\/ul>\n\n      <p>\n        Order, payment and transaction records may therefore be\n        retained for a number of years after a transaction where\n        required for accounting, legal, tax or dispute-resolution\n        purposes.\n      <\/p>\n\n      <p>\n        Customer-service and returns information is retained for as\n        long as reasonably necessary to deal with the enquiry and\n        maintain appropriate business records.\n      <\/p>\n\n      <p>\n        Rowan chat transcripts are currently retained for up to\n        <strong>30 days<\/strong> and are then deleted from the\n        chat-history database. We may retain aggregated or anonymised\n        usage statistics for longer where they no longer identify an\n        individual.\n      <\/p>\n\n      <p>\n        Marketing information is retained while you remain subscribed\n        or while we otherwise have a lawful reason to use it. If you\n        unsubscribe, we may retain a limited suppression record so\n        that we can respect your preference not to receive marketing\n        in future.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         13. SECURITY\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"security\"\n    >\n\n      <span class=\"rr-section-number\">\n        13\n      <\/span>\n\n      <h2>\n        How we protect your information\n      <\/h2>\n\n      <p>\n        We take reasonable technical and organisational measures\n        designed to protect personal information against unauthorised\n        access, disclosure, alteration, loss or destruction.\n      <\/p>\n\n      <p>\n        The measures we use depend on the nature of the information,\n        the systems involved and the level of risk.\n      <\/p>\n\n      <p>\n        However, no website, electronic transmission or storage\n        system can be guaranteed to be completely secure.\n      <\/p>\n\n      <p>\n        For your protection, please do not submit payment-card details,\n        passwords or other sensitive information through Rowan.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         14. RIGHTS\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"rights\"\n    >\n\n      <span class=\"rr-section-number\">\n        14\n      <\/span>\n\n      <h2>\n        Your data-protection rights\n      <\/h2>\n\n      <p>\n        Depending on the circumstances and the lawful basis on which\n        we use your information, you may have the following rights:\n      <\/p>\n\n\n      <div class=\"rr-rights-grid\">\n\n\n        <div class=\"rr-right-card\">\n\n          <strong>\n            Access\n          <\/strong>\n\n          Request personal information we hold about you.\n\n        <\/div>\n\n\n        <div class=\"rr-right-card\">\n\n          <strong>\n            Correction\n          <\/strong>\n\n          Ask us to correct inaccurate or incomplete information.\n\n        <\/div>\n\n\n        <div class=\"rr-right-card\">\n\n          <strong>\n            Erasure\n          <\/strong>\n\n          Request deletion of your information in certain\n          circumstances.\n\n        <\/div>\n\n\n        <div class=\"rr-right-card\">\n\n          <strong>\n            Restriction\n          <\/strong>\n\n          Ask us to restrict processing in certain circumstances.\n\n        <\/div>\n\n\n        <div class=\"rr-right-card\">\n\n          <strong>\n            Object\n          <\/strong>\n\n          Object to certain uses of your personal information.\n\n        <\/div>\n\n\n        <div class=\"rr-right-card\">\n\n          <strong>\n            Data portability\n          <\/strong>\n\n          Request transfer of certain information where applicable.\n\n        <\/div>\n\n\n        <div class=\"rr-right-card\">\n\n          <strong>\n            Withdraw consent\n          <\/strong>\n\n          Withdraw consent where we rely on consent.\n\n        <\/div>\n\n\n        <div class=\"rr-right-card\">\n\n          <strong>\n            Complain\n          <\/strong>\n\n          Raise concerns about how your personal information has been\n          used.\n\n        <\/div>\n\n\n      <\/div>\n\n\n      <p>\n        Some rights are subject to legal conditions and exceptions\n        and will not apply in every situation.\n      <\/p>\n\n      <p>\n        To exercise any of your data-protection rights, please use our\n        <a href=\"\/contact-us\/\">Contact Us<\/a>\n        page and explain the request you would like to make.\n      <\/p>\n\n      <p>\n        We may need to confirm your identity before acting on a\n        request.\n      <\/p>\n\n      <p>\n        We do not normally charge a fee for handling a data-rights\n        request. A reasonable fee may be permitted in limited\n        circumstances, for example where a request is manifestly\n        unfounded or excessive or where further copies of information\n        are requested.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         15. RIGHT TO OBJECT\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"object\"\n    >\n\n      <span class=\"rr-section-number\">\n        15\n      <\/span>\n\n      <h2>\n        Your right to object\n      <\/h2>\n\n      <p>\n        Where we rely on legitimate interests, you may have the right\n        to object to our use of your personal information because of\n        your particular circumstances.\n      <\/p>\n\n      <div class=\"rr-note\">\n\n        <p>\n          <strong>\n            Your right to object to direct marketing is absolute.\n          <\/strong>\n          If you do not want us to use your information for direct\n          marketing, use the unsubscribe option in our marketing\n          communications. If you need further help, please use our\n          <a href=\"\/contact-us\/\">Contact Us<\/a>\n          page.\n        <\/p>\n\n      <\/div>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         16. AUTOMATED DECISION-MAKING\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"automated\"\n    >\n\n      <span class=\"rr-section-number\">\n        16\n      <\/span>\n\n      <h2>\n        AI customer help and automated decision-making\n      <\/h2>\n\n      <p>\n        Rowan uses automated processing and artificial intelligence to\n        generate answers to customer-help questions. Rowan is intended\n        to provide general customer assistance and is not used to make\n        decisions about customers that produce legal effects or similarly\n        significant effects.\n      <\/p>\n\n      <p>\n        Rowan may store the text of your question and its response for up\n        to 30 days for customer-support, quality, security and service-\n        improvement purposes. We also use limited anonymous interaction\n        data to understand how Rowan is being used and where answers may\n        need improvement.\n      <\/p>\n\n      <p>\n        Rowan does not have independent authority to approve or refuse\n        refunds, returns, purchases, credit, eligibility or other\n        significant customer decisions.\n      <\/p>\n\n      <p>\n        If our use of automated decision-making changes materially, we\n        will update this Privacy Policy and provide the information\n        required by applicable data-protection law.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         17. CHILDREN\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"children\"\n    >\n\n      <span class=\"rr-section-number\">\n        17\n      <\/span>\n\n      <h2>\n        Children's information\n      <\/h2>\n\n      <p>\n        Our ecommerce services are not designed to collect personal\n        information from children unnecessarily.\n      <\/p>\n\n      <p>\n        Our products may be purchased for children, but purchases and\n        customer accounts should be made or managed by a person\n        capable of entering into the relevant transaction.\n      <\/p>\n\n      <p>\n        If you believe that personal information relating to a child\n        has been provided to us inappropriately, please use our\n        <a href=\"\/contact-us\/\">Contact Us<\/a>\n        page.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         18. THIRD-PARTY WEBSITES\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"third-parties\"\n    >\n\n      <span class=\"rr-section-number\">\n        18\n      <\/span>\n\n      <h2>\n        Third-party websites\n      <\/h2>\n\n      <p>\n        Our website may contain links to websites or services\n        operated by third parties.\n      <\/p>\n\n      <p>\n        If you follow one of those links, the third party may collect\n        and use information in accordance with its own privacy policy.\n      <\/p>\n\n      <p>\n        Ridge &amp; Row is not responsible for the privacy practices\n        of independently operated third-party websites.\n      <\/p>\n\n      <p>\n        We recommend reviewing the privacy information provided by\n        those organisations before supplying personal information to\n        them.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         19. REQUIRED INFORMATION\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"required-info\"\n    >\n\n      <span class=\"rr-section-number\">\n        19\n      <\/span>\n\n      <h2>\n        If you do not provide information\n      <\/h2>\n\n      <p>\n        Certain personal information is necessary for us to enter\n        into and perform a contract with you.\n      <\/p>\n\n      <p>\n        For example, if you do not provide the information required\n        to process payment, fulfil an order or deliver goods, we may\n        not be able to complete your purchase.\n      <\/p>\n\n      <p>\n        Other information is optional and this will normally be clear\n        when we request it.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         20. COMPLAINTS\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"complaints\"\n    >\n\n      <span class=\"rr-section-number\">\n        20\n      <\/span>\n\n      <h2>\n        Data-protection complaints\n      <\/h2>\n\n      <p>\n        If you believe that Ridge &amp; Row has not handled your\n        personal information in accordance with data-protection law,\n        you can make a data-protection complaint to us.\n      <\/p>\n\n      <p>\n        Please submit your complaint through our\n        <a href=\"\/contact-us\/\">Contact Us<\/a>\n        page and explain that your enquiry concerns data protection\n        or privacy.\n      <\/p>\n\n      <p>\n        We will acknowledge a data-protection complaint within\n        <strong>30 days<\/strong>, take appropriate steps to investigate\n        the matter and communicate the outcome without undue delay.\n        Where appropriate, we will also keep you informed about the\n        progress of our investigation.\n      <\/p>\n\n      <p>\n        You also have the right to raise a complaint with the\n        <strong>Information Commissioner's Office (ICO)<\/strong>,\n        the UK's data-protection regulator.\n      <\/p>\n\n      <p>\n        Visit\n        <a\n          href=\"https:\/\/ico.org.uk\/\"\n          target=\"_blank\"\n          rel=\"noopener noreferrer\"\n        >\n          ico.org.uk\n        <\/a>\n        for information about the ICO and how to make a complaint.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         21. CHANGES\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"changes\"\n    >\n\n      <span class=\"rr-section-number\">\n        21\n      <\/span>\n\n      <h2>\n        Changes to this Privacy Policy\n      <\/h2>\n\n      <p>\n        We may update this Privacy Policy from time to time to reflect\n        changes to our business, services, technology, service\n        providers or legal requirements.\n      <\/p>\n\n      <p>\n        When we make changes, we will update the\n        <strong>Last updated<\/strong>\n        date at the top of this page.\n      <\/p>\n\n      <p>\n        Where a change materially affects how we use personal\n        information, we will take reasonable steps to bring the change\n        to the attention of affected individuals where required.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         22. PRIVACY REQUESTS & CONTACT\n         =================================================== -->\n\n    <section\n      class=\"rr-policy-section\"\n      id=\"contact\"\n    >\n\n      <span class=\"rr-section-number\">\n        22\n      <\/span>\n\n      <h2>\n        Contacting us about your personal information\n      <\/h2>\n\n      <p>\n        If you have a question about how Ridge &amp; Row uses your\n        personal information, want to exercise a data-protection right\n        or want to raise a privacy concern, please use our\n        <a href=\"\/contact-us\/\">Contact Us<\/a>\n        page.\n      <\/p>\n\n      <p>\n        When contacting us about a privacy matter, please provide\n        enough information for us to identify you and understand your\n        request.\n      <\/p>\n\n      <p>\n        We may need to ask for additional information to verify your\n        identity before responding to certain requests. This helps us\n        protect personal information from being disclosed or changed\n        inappropriately.\n      <\/p>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         FINAL GENERAL CONTACT CTA\n         =================================================== -->\n\n    <div class=\"rr-privacy-footer-card\">\n\n      <p class=\"rr-small-heading\">\n        Ridge &amp; Row\n      <\/p>\n\n      <h2>\n        Need to get in touch?\n      <\/h2>\n\n      <p>\n        For privacy questions or anything else relating to\n        Ridge &amp; Row, visit our\n        <a href=\"\/contact-us\/\">Contact Us<\/a>\n        page.\n      <\/p>\n\n    <\/div>\n\n\n  <\/main>\n\n<\/div>"},"padding":{"id":135993467,"value":"6"},"fullWidth":{"id":135993468,"value":"1"},"fullBackgroundColor":{"id":135993469,"value":"#fff0"},"published":{"id":135993470,"value":"1"},"conditions":{"id":135993471,"value":"[]"},"template":{"id":136492507,"value":"html"}}}],"properties":{"title":{"id":129516718,"value":"Privacy Policy | Ridge & Row"},"isStorePage":{"id":129516719,"value":"1"},"description":{"id":129516720,"value":"Read the Ridge & Row Privacy Policy to understand how we collect, use, store and protect personal information when you visit our website or shop with us."},"ogImage":{"id":129516721,"value":"https:\/\/images.podos.io\/lrnujnkdqrz0kpxllk8browgexyxd4yxuqcbbe2s0ijn6nl0.jpeg.jpg?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":436246,"edited":true,"keyPhraseCampaignId":null}