{"id":521169,"url":"\/delivery-returns\/","layout":"standard","version":"2026-09-04T10:38:18.000000Z","blocks":[{"id":5327617,"type":"html","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":135997607,"value":"<style>\n\/* =========================================================\n   RIDGE & ROW \u2014 DELIVERY & RETURNS\n   ========================================================= *\/\n\n.rr-dr-page{\n  --rr-charcoal:#1E2129;\n  --rr-green:#254D38;\n  --rr-orange:#E8621A;\n  --rr-sand:#E9E5DF;\n  --rr-stone:#F7F5F1;\n  --rr-white:#FFFFFF;\n  --rr-text:#2D3037;\n  --rr-muted:#686C72;\n  --rr-border:#DDD9D2;\n\n  font-family:Arial,Helvetica,sans-serif;\n  color:var(--rr-text);\n  background:var(--rr-white);\n  line-height:1.65;\n}\n\n.rr-dr-page *{\n  box-sizing:border-box;\n}\n\n.rr-dr-page a{\n  color:var(--rr-green);\n  text-decoration:underline;\n  text-underline-offset:3px;\n}\n\n.rr-dr-page a:hover{\n  color:var(--rr-orange);\n}\n\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n.rr-dr-hero{\n  position:relative;\n  overflow:hidden;\n  padding:72px 24px 68px;\n  background:\n    linear-gradient(\n      135deg,\n      var(--rr-charcoal) 0%,\n      #242C2A 48%,\n      var(--rr-green) 100%\n    );\n  color:var(--rr-white);\n}\n\n.rr-dr-hero:before{\n  content:\"\";\n  position:absolute;\n  width:420px;\n  height:420px;\n  right:-130px;\n  top:-230px;\n  border:1px solid rgba(255,255,255,.10);\n  border-radius:50%;\n}\n\n.rr-dr-hero:after{\n  content:\"\";\n  position:absolute;\n  width:250px;\n  height:250px;\n  right:100px;\n  bottom:-185px;\n  border:1px solid rgba(255,255,255,.08);\n  border-radius:50%;\n}\n\n.rr-dr-hero-inner{\n  position:relative;\n  z-index:2;\n  max-width:1120px;\n  margin:0 auto;\n}\n\n.rr-dr-eyebrow{\n  display:block;\n  margin-bottom:14px;\n  color:#F1B38E;\n  font-size:12px;\n  font-weight:700;\n  letter-spacing:2.2px;\n  text-transform:uppercase;\n}\n\n.rr-dr-hero h1{\n  max-width:850px;\n  margin:0 0 17px;\n  color:var(--rr-white);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:clamp(40px,5vw,64px);\n  line-height:1.04;\n  font-weight:400;\n}\n\n.rr-dr-hero p{\n  max-width:760px;\n  margin:0 0 24px;\n  color:rgba(255,255,255,.84);\n  font-size:17px;\n}\n\n.rr-dr-hero-button{\n  display:inline-block;\n  padding:13px 22px;\n  border:2px solid var(--rr-green);\n  border-radius:6px;\n  background:var(--rr-green);\n  color:var(--rr-white) !important;\n  font-weight:700;\n  text-decoration:none !important;\n  transition:.2s ease;\n}\n\n.rr-dr-hero-button:hover{\n  border-color:var(--rr-orange);\n  background:var(--rr-orange);\n  color:var(--rr-white) !important;\n}\n\n\n\/* =========================================================\n   WRAPPER\n   ========================================================= *\/\n\n.rr-dr-wrap{\n  max-width:1120px;\n  margin:0 auto;\n  padding:42px 24px 80px;\n}\n\n\n\/* =========================================================\n   SUMMARY CARDS\n   ========================================================= *\/\n\n.rr-dr-summary{\n  display:grid;\n  grid-template-columns:repeat(3,minmax(0,1fr));\n  gap:18px;\n  margin-bottom:54px;\n}\n\n.rr-dr-summary-card{\n  padding:26px;\n  border:1px solid var(--rr-border);\n  border-radius:16px;\n  background:var(--rr-stone);\n}\n\n.rr-dr-summary-icon{\n  display:flex;\n  width:44px;\n  height:44px;\n  align-items:center;\n  justify-content:center;\n  margin-bottom:17px;\n  border-radius:50%;\n  background:var(--rr-green);\n  color:var(--rr-white);\n}\n\n.rr-dr-summary-icon svg{\n  width:21px;\n  height:21px;\n  fill:none;\n  stroke:currentColor;\n  stroke-width:1.8;\n  stroke-linecap:round;\n  stroke-linejoin:round;\n}\n\n.rr-dr-summary-card h2{\n  margin:0 0 7px;\n  color:var(--rr-charcoal);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:22px;\n  line-height:1.25;\n  font-weight:400;\n}\n\n.rr-dr-summary-card p{\n  margin:0;\n  color:var(--rr-muted);\n  font-size:14px;\n}\n\n\n\/* =========================================================\n   GENERAL SECTIONS\n   ========================================================= *\/\n\n.rr-dr-section{\n  margin-bottom:58px;\n}\n\n.rr-dr-section-heading{\n  max-width:780px;\n  margin-bottom:25px;\n}\n\n.rr-dr-kicker{\n  display:block;\n  margin-bottom:8px;\n  color:var(--rr-orange);\n  font-size:11px;\n  font-weight:700;\n  letter-spacing:1.7px;\n  text-transform:uppercase;\n}\n\n.rr-dr-section-heading h2{\n  margin:0 0 10px;\n  color:var(--rr-charcoal);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:34px;\n  line-height:1.18;\n  font-weight:400;\n}\n\n.rr-dr-section-heading p{\n  margin:0;\n  color:var(--rr-muted);\n}\n\n\n\/* =========================================================\n   DELIVERY PANEL\n   ========================================================= *\/\n\n.rr-dr-delivery-panel{\n  display:grid;\n  grid-template-columns:minmax(0,1.25fr) minmax(280px,.75fr);\n  gap:22px;\n}\n\n.rr-dr-delivery-main{\n  padding:30px;\n  border:1px solid var(--rr-border);\n  border-radius:16px;\n  background:var(--rr-white);\n}\n\n.rr-dr-delivery-main h3{\n  margin:0 0 20px;\n  color:var(--rr-charcoal);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:26px;\n  font-weight:400;\n}\n\n.rr-dr-delivery-row{\n  display:grid;\n  grid-template-columns:170px 1fr;\n  gap:18px;\n  padding:15px 0;\n  border-bottom:1px solid var(--rr-border);\n}\n\n.rr-dr-delivery-row:last-child{\n  border-bottom:0;\n}\n\n.rr-dr-delivery-label{\n  color:var(--rr-charcoal);\n  font-weight:700;\n}\n\n.rr-dr-delivery-value{\n  color:var(--rr-muted);\n}\n\n.rr-dr-delivery-side{\n  padding:30px;\n  border-radius:16px;\n  background:var(--rr-green);\n  color:var(--rr-white);\n}\n\n.rr-dr-delivery-side h3{\n  margin:0 0 10px;\n  color:var(--rr-white);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:25px;\n  font-weight:400;\n}\n\n.rr-dr-delivery-side p{\n  margin:0 0 16px;\n  color:rgba(255,255,255,.84);\n}\n\n.rr-dr-delivery-side p:last-child{\n  margin-bottom:0;\n}\n\n.rr-dr-delivery-side a{\n  color:var(--rr-white);\n}\n\n\n\/* =========================================================\n   RETURNS HERO PANEL\n   ========================================================= *\/\n\n.rr-dr-returns-intro{\n  display:grid;\n  grid-template-columns:minmax(0,1fr) 210px;\n  gap:28px;\n  align-items:center;\n  margin-bottom:32px;\n  padding:32px;\n  border-radius:18px;\n  background:var(--rr-charcoal);\n  color:var(--rr-white);\n}\n\n.rr-dr-returns-intro h3{\n  margin:0 0 9px;\n  color:var(--rr-white);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:30px;\n  line-height:1.2;\n  font-weight:400;\n}\n\n.rr-dr-returns-intro p{\n  margin:0;\n  color:rgba(255,255,255,.82);\n}\n\n.rr-dr-60{\n  text-align:center;\n}\n\n.rr-dr-60 strong{\n  display:block;\n  color:var(--rr-white);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:56px;\n  line-height:1;\n  font-weight:400;\n}\n\n.rr-dr-60 span{\n  display:block;\n  margin-top:6px;\n  color:#F1B38E;\n  font-size:12px;\n  font-weight:700;\n  letter-spacing:1.5px;\n  text-transform:uppercase;\n}\n\n\n\/* =========================================================\n   RETURN STEPS\n   ========================================================= *\/\n\n.rr-dr-steps{\n  display:grid;\n  grid-template-columns:repeat(3,minmax(0,1fr));\n  gap:18px;\n  margin-bottom:30px;\n}\n\n.rr-dr-step{\n  padding:25px;\n  border:1px solid var(--rr-border);\n  border-radius:14px;\n  background:var(--rr-white);\n}\n\n.rr-dr-step-number{\n  display:flex;\n  width:38px;\n  height:38px;\n  align-items:center;\n  justify-content:center;\n  margin-bottom:15px;\n  border-radius:50%;\n  background:var(--rr-green);\n  color:var(--rr-white);\n  font-weight:700;\n}\n\n.rr-dr-step h3{\n  margin:0 0 8px;\n  color:var(--rr-charcoal);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:21px;\n  line-height:1.25;\n  font-weight:400;\n}\n\n.rr-dr-step p{\n  margin:0;\n  color:var(--rr-muted);\n  font-size:14px;\n}\n\n\n\/* =========================================================\n   RETURN CONDITIONS\n   ========================================================= *\/\n\n.rr-dr-conditions{\n  display:grid;\n  grid-template-columns:minmax(0,1fr) minmax(0,1fr);\n  gap:20px;\n  margin-top:30px;\n}\n\n.rr-dr-condition-box{\n  padding:28px;\n  border:1px solid var(--rr-border);\n  border-radius:15px;\n  background:var(--rr-stone);\n}\n\n.rr-dr-condition-box h3{\n  margin:0 0 13px;\n  color:var(--rr-charcoal);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:23px;\n  font-weight:400;\n}\n\n.rr-dr-condition-box ul{\n  margin:0;\n  padding-left:21px;\n  color:var(--rr-muted);\n}\n\n.rr-dr-condition-box li{\n  margin:7px 0;\n}\n\n.rr-dr-condition-box p{\n  margin:0 0 12px;\n  color:var(--rr-muted);\n}\n\n.rr-dr-condition-box p:last-child{\n  margin-bottom:0;\n}\n\n\n\/* =========================================================\n   INFORMATION \/ LEGAL NOTES\n   ========================================================= *\/\n\n.rr-dr-note{\n  margin-top:22px;\n  padding:20px 22px;\n  border-left:4px solid var(--rr-green);\n  border-radius:0 10px 10px 0;\n  background:#F1F5F2;\n}\n\n.rr-dr-note h3{\n  margin:0 0 7px;\n  color:var(--rr-charcoal);\n  font-size:17px;\n}\n\n.rr-dr-note p{\n  margin:0 0 10px;\n}\n\n.rr-dr-note p:last-child{\n  margin-bottom:0;\n}\n\n.rr-dr-note-orange{\n  border-left-color:var(--rr-orange);\n  background:#FCF7F3;\n}\n\n\n\/* =========================================================\n   REFUNDS\n   ========================================================= *\/\n\n.rr-dr-refunds{\n  display:grid;\n  grid-template-columns:repeat(3,minmax(0,1fr));\n  gap:18px;\n}\n\n.rr-dr-refund-card{\n  padding:25px;\n  border:1px solid var(--rr-border);\n  border-radius:14px;\n  background:var(--rr-white);\n}\n\n.rr-dr-refund-card h3{\n  margin:0 0 8px;\n  color:var(--rr-charcoal);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:20px;\n  line-height:1.25;\n  font-weight:400;\n}\n\n.rr-dr-refund-card p{\n  margin:0;\n  color:var(--rr-muted);\n  font-size:14px;\n}\n\n\n\/* =========================================================\n   BOTTOM ACTION AREA\n   ========================================================= *\/\n\n.rr-dr-actions{\n  display:grid;\n  grid-template-columns:repeat(2,minmax(0,1fr));\n  gap:18px;\n  margin-top:56px;\n}\n\n.rr-dr-action{\n  padding:32px;\n  border-radius:17px;\n}\n\n.rr-dr-action-return{\n  background:var(--rr-green);\n  color:var(--rr-white);\n}\n\n.rr-dr-action-help{\n  background:var(--rr-charcoal);\n  color:var(--rr-white);\n}\n\n.rr-dr-action-label{\n  display:block;\n  margin-bottom:7px;\n  color:#F1B38E;\n  font-size:11px;\n  font-weight:700;\n  letter-spacing:1.6px;\n  text-transform:uppercase;\n}\n\n.rr-dr-action h2{\n  margin:0 0 9px;\n  color:var(--rr-white);\n  font-family:Georgia,\"Times New Roman\",serif;\n  font-size:28px;\n  line-height:1.2;\n  font-weight:400;\n}\n\n.rr-dr-action p{\n  margin:0 0 20px;\n  color:rgba(255,255,255,.84);\n}\n\n.rr-dr-button{\n  display:inline-block;\n  padding:12px 20px;\n  border:2px solid var(--rr-white);\n  border-radius:6px;\n  color:var(--rr-white) !important;\n  font-weight:700;\n  text-decoration:none !important;\n  transition:.2s ease;\n}\n\n.rr-dr-button:hover{\n  border-color:var(--rr-orange);\n  background:var(--rr-orange);\n  color:var(--rr-white) !important;\n}\n\n\n\/* =========================================================\n   FOOTNOTE\n   ========================================================= *\/\n\n.rr-dr-footnote{\n  margin-top:28px;\n  color:var(--rr-muted);\n  font-size:13px;\n  text-align:center;\n}\n\n.rr-dr-footnote a{\n  font-weight:700;\n}\n\n\n\/* =========================================================\n   MOBILE\n   ========================================================= *\/\n\n@media(max-width:820px){\n\n  .rr-dr-hero{\n    padding:52px 20px 50px;\n  }\n\n  .rr-dr-wrap{\n    padding:30px 18px 60px;\n  }\n\n  .rr-dr-summary,\n  .rr-dr-steps,\n  .rr-dr-refunds{\n    grid-template-columns:1fr;\n  }\n\n  .rr-dr-delivery-panel,\n  .rr-dr-conditions,\n  .rr-dr-actions{\n    grid-template-columns:1fr;\n  }\n\n  .rr-dr-returns-intro{\n    grid-template-columns:1fr;\n  }\n\n  .rr-dr-60{\n    text-align:left;\n  }\n\n}\n\n@media(max-width:520px){\n\n  .rr-dr-section-heading h2{\n    font-size:30px;\n  }\n\n  .rr-dr-delivery-row{\n    grid-template-columns:1fr;\n    gap:4px;\n  }\n\n  .rr-dr-delivery-main,\n  .rr-dr-delivery-side,\n  .rr-dr-condition-box,\n  .rr-dr-action{\n    padding:23px;\n  }\n\n}\n<\/style>\n\n\n<div class=\"rr-dr-page\">\n\n\n  <!-- =====================================================\n       HERO\n       ===================================================== -->\n\n  <section class=\"rr-dr-hero\">\n\n    <div class=\"rr-dr-hero-inner\">\n\n      <span class=\"rr-dr-eyebrow\">\n        Ridge &amp; Row\n      <\/span>\n\n      <h1>\n        Delivery &amp; Returns\n      <\/h1>\n\n      <p>\n        Straightforward delivery and a simple returns process.\n        Here\u2019s everything you need to know before and after your\n        Ridge &amp; Row order arrives.\n      <\/p>\n\n      <a\n        class=\"rr-dr-hero-button\"\n        href=\"\/start-a-return\/\"\n      >\n        Start a Return\n      <\/a>\n\n    <\/div>\n\n  <\/section>\n\n\n\n  <main class=\"rr-dr-wrap\">\n\n\n    <!-- ===================================================\n         SUMMARY\n         =================================================== -->\n\n    <section class=\"rr-dr-summary\">\n\n\n      <div class=\"rr-dr-summary-card\">\n\n        <div class=\"rr-dr-summary-icon\">\n\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n            <path d=\"M3 6h11v10H3z\"><\/path>\n            <path d=\"M14 9h4l3 3v4h-7z\"><\/path>\n            <circle cx=\"7\" cy=\"18\" r=\"2\"><\/circle>\n            <circle cx=\"18\" cy=\"18\" r=\"2\"><\/circle>\n          <\/svg>\n\n        <\/div>\n\n        <h2>\n          \u00a33.99 UK Delivery\n        <\/h2>\n\n        <p>\n          Standard UK delivery using Royal Mail Tracked.\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"rr-dr-summary-card\">\n\n        <div class=\"rr-dr-summary-icon\">\n\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n            <path d=\"M12 3v18\"><\/path>\n            <path d=\"M3 12h18\"><\/path>\n          <\/svg>\n\n        <\/div>\n\n        <h2>\n          Free Over \u00a330\n        <\/h2>\n\n        <p>\n          Standard UK delivery is free when your order is over \u00a330.\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"rr-dr-summary-card\">\n\n        <div class=\"rr-dr-summary-icon\">\n\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n            <path d=\"M20 7v6h-6\"><\/path>\n            <path d=\"M20 13a8 8 0 1 1-2.3-5.7L20 9\"><\/path>\n          <\/svg>\n\n        <\/div>\n\n        <h2>\n          60-Day Returns\n        <\/h2>\n\n        <p>\n          Eligible standard products can be returned within\n          60 days of receiving your order.\n        <\/p>\n\n      <\/div>\n\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         DELIVERY\n         =================================================== -->\n\n    <section class=\"rr-dr-section\">\n\n      <div class=\"rr-dr-section-heading\">\n\n        <span class=\"rr-dr-kicker\">\n          Delivery\n        <\/span>\n\n        <h2>\n          Getting your order to you.\n        <\/h2>\n\n        <p>\n          Our current standard UK delivery information is below.\n          The delivery charge applying to your order will also be\n          shown before you complete checkout.\n        <\/p>\n\n      <\/div>\n\n\n      <div class=\"rr-dr-delivery-panel\">\n\n\n        <div class=\"rr-dr-delivery-main\">\n\n          <h3>\n            UK Standard Delivery\n          <\/h3>\n\n\n          <div class=\"rr-dr-delivery-row\">\n\n            <div class=\"rr-dr-delivery-label\">\n              Delivery service\n            <\/div>\n\n            <div class=\"rr-dr-delivery-value\">\n              Royal Mail Tracked\n            <\/div>\n\n          <\/div>\n\n\n          <div class=\"rr-dr-delivery-row\">\n\n            <div class=\"rr-dr-delivery-label\">\n              Delivery charge\n            <\/div>\n\n            <div class=\"rr-dr-delivery-value\">\n              \u00a33.99\n            <\/div>\n\n          <\/div>\n\n\n          <div class=\"rr-dr-delivery-row\">\n\n            <div class=\"rr-dr-delivery-label\">\n              Free delivery\n            <\/div>\n\n            <div class=\"rr-dr-delivery-value\">\n              On orders over \u00a330\n            <\/div>\n\n          <\/div>\n\n\n          <div class=\"rr-dr-delivery-row\">\n\n            <div class=\"rr-dr-delivery-label\">\n              Estimated time\n            <\/div>\n\n            <div class=\"rr-dr-delivery-value\">\n              3\u20135 working days\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n\n        <aside class=\"rr-dr-delivery-side\">\n\n          <h3>\n            Waiting for an order?\n          <\/h3>\n\n          <p>\n            Where tracking is available, the relevant tracking\n            information will be provided as part of your dispatch\n            or delivery communication.\n          <\/p>\n\n          <p>\n            Delivery times are estimates. If the estimated delivery\n            period has passed, check your tracking information first.\n          <\/p>\n\n          <p>\n            Still need help?\n            Visit our\n            <a href=\"\/contact-us\/\">Contact Us<\/a>\n            page.\n          <\/p>\n\n        <\/aside>\n\n\n      <\/div>\n\n\n\n      <div class=\"rr-dr-note\">\n\n        <h3>\n          Need to change your delivery address?\n        <\/h3>\n\n        <p>\n          Please use our\n          <a href=\"\/contact-us\/\">Contact Us<\/a>\n          page as soon as possible.\n          We\u2019ll do our best to help, but we cannot guarantee that\n          an address can be changed once fulfilment has started.\n        <\/p>\n\n      <\/div>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         RETURNS\n         =================================================== -->\n\n    <section class=\"rr-dr-section\">\n\n      <div class=\"rr-dr-section-heading\">\n\n        <span class=\"rr-dr-kicker\">\n          Returns\n        <\/span>\n\n        <h2>\n          A straightforward 60-day returns policy.\n        <\/h2>\n\n        <p>\n          Our extended returns policy is designed to give you more\n          time than the standard statutory cancellation period while\n          keeping the process simple.\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"rr-dr-returns-intro\">\n\n        <div>\n\n          <h3>\n            Changed your mind?\n          <\/h3>\n\n          <p>\n            In addition to your statutory rights, eligible standard\n            Ridge &amp; Row products can be returned within\n            60 days of receiving your order.\n          <\/p>\n\n        <\/div>\n\n        <div class=\"rr-dr-60\">\n\n          <strong>\n            60\n          <\/strong>\n\n          <span>\n            Days to Return\n          <\/span>\n\n        <\/div>\n\n      <\/div>\n\n\n\n      <!-- RETURN STEPS -->\n\n      <div class=\"rr-dr-steps\">\n\n\n        <div class=\"rr-dr-step\">\n\n          <div class=\"rr-dr-step-number\">\n            1\n          <\/div>\n\n          <h3>\n            Start your return\n          <\/h3>\n\n          <p>\n            Complete our\n            <a href=\"\/start-a-return\/\">Start a Return<\/a>\n            form with your order and item details.\n          <\/p>\n\n        <\/div>\n\n\n\n        <div class=\"rr-dr-step\">\n\n          <div class=\"rr-dr-step-number\">\n            2\n          <\/div>\n\n          <h3>\n            Wait for authorisation\n          <\/h3>\n\n          <p>\n            Once reviewed, we\u2019ll send your RMA number,\n            return instructions and return slip where applicable.\n          <\/p>\n\n        <\/div>\n\n\n\n        <div class=\"rr-dr-step\">\n\n          <div class=\"rr-dr-step-number\">\n            3\n          <\/div>\n\n          <h3>\n            Send your parcel\n          <\/h3>\n\n          <p>\n            Follow the return instructions provided and keep your\n            proof of postage until your return has been completed.\n          <\/p>\n\n        <\/div>\n\n\n      <\/div>\n\n\n\n      <!-- RETURN CONDITIONS -->\n\n      <div class=\"rr-dr-conditions\">\n\n\n        <div class=\"rr-dr-condition-box\">\n\n          <h3>\n            Return condition\n          <\/h3>\n\n          <ul>\n            <li>\n              Unworn and unused other than as reasonably necessary\n              to inspect or try the item on.\n            <\/li>\n\n            <li>\n              Unwashed.\n            <\/li>\n\n            <li>\n              In resaleable condition.\n            <\/li>\n\n            <li>\n              Original tags attached where supplied.\n            <\/li>\n\n            <li>\n              Original packaging included where reasonably applicable.\n            <\/li>\n          <\/ul>\n\n        <\/div>\n\n\n\n        <div class=\"rr-dr-condition-box\">\n\n          <h3>\n            Return postage\n          <\/h3>\n\n          <p>\n            For an ordinary change-of-mind return, you are normally\n            responsible for the cost of returning the item.\n          <\/p>\n\n          <p>\n            Please use a suitable delivery service and keep your\n            proof of postage until your return has been completed.\n          <\/p>\n\n          <p>\n            Different arrangements may apply where an item is\n            faulty, damaged, misdescribed or incorrectly supplied.\n          <\/p>\n\n        <\/div>\n\n\n      <\/div>\n\n\n\n      <!-- PERSONALISED -->\n\n      <div class=\"rr-dr-note rr-dr-note-orange\">\n\n        <h3>\n          Customised &amp; personalised products\n        <\/h3>\n\n        <p>\n          Customised or personalised products are not eligible for\n          ordinary change-of-mind returns.\n        <\/p>\n\n        <p>\n          This does not affect your rights if an item is faulty,\n          damaged, misdescribed or incorrectly supplied.\n        <\/p>\n\n      <\/div>\n\n\n\n      <!-- FAULTY -->\n\n      <div class=\"rr-dr-note rr-dr-note-orange\">\n\n        <h3>\n          Faulty, damaged or incorrect item?\n        <\/h3>\n\n        <p>\n          Please do not send the item back until return arrangements\n          have been confirmed.\n        <\/p>\n\n        <p>\n          Visit our\n          <a href=\"\/contact-us\/\">Contact Us<\/a>\n          page and tell us what has happened.\n          We may ask for photographs or other reasonable information\n          so we can understand the issue and confirm the appropriate\n          next step.\n        <\/p>\n\n        <p>\n          Your statutory rights are not affected.\n        <\/p>\n\n      <\/div>\n\n\n\n      <!-- STATUTORY RIGHTS -->\n\n      <div class=\"rr-dr-note\">\n\n        <h3>\n          Your statutory cancellation rights\n        <\/h3>\n\n        <p>\n          For most standard products purchased online, you normally\n          have 14 days after receiving your goods to tell us that\n          you wish to cancel.\n        <\/p>\n\n        <p>\n          You then normally have a further 14 days to return the\n          goods. You do not need to give a reason.\n        <\/p>\n\n        <p>\n          These rights are separate from our additional\n          60-day returns policy.\n        <\/p>\n\n        <p>\n          Please see our\n          <a href=\"\/terms-conditions\/\">Terms &amp; Conditions<\/a>\n          for the full information that applies to your purchase.\n        <\/p>\n\n      <\/div>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         REFUNDS\n         =================================================== -->\n\n    <section class=\"rr-dr-section\">\n\n      <div class=\"rr-dr-section-heading\">\n\n        <span class=\"rr-dr-kicker\">\n          Refunds\n        <\/span>\n\n        <h2>\n          What happens after we receive your return?\n        <\/h2>\n\n        <p>\n          We aim to make the process as clear and straightforward\n          as possible.\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"rr-dr-refunds\">\n\n\n        <div class=\"rr-dr-refund-card\">\n\n          <h3>\n            Processing\n          <\/h3>\n\n          <p>\n            We aim to inspect and process a return within\n            5 working days of receiving it.\n          <\/p>\n\n        <\/div>\n\n\n\n        <div class=\"rr-dr-refund-card\">\n\n          <h3>\n            Payment method\n          <\/h3>\n\n          <p>\n            Refunds are normally made to the original payment method\n            used for the purchase.\n          <\/p>\n\n        <\/div>\n\n\n\n        <div class=\"rr-dr-refund-card\">\n\n          <h3>\n            Bank processing\n          <\/h3>\n\n          <p>\n            Once we have processed a refund, your bank or payment\n            provider may take additional time to show it in your\n            account.\n          <\/p>\n\n        <\/div>\n\n\n      <\/div>\n\n\n\n      <div class=\"rr-dr-note\">\n\n        <h3>\n          What happens to the original delivery charge?\n        <\/h3>\n\n        <p>\n          Where you exercise a statutory cancellation right, we will\n          refund the amounts required by law, including the applicable\n          standard outbound delivery charge where required.\n        <\/p>\n\n        <p>\n          For returns made solely under our additional 60-day returns\n          policy, original delivery charges are not normally refundable\n          unless otherwise stated or required by law.\n        <\/p>\n\n        <p>\n          Statutory refunds will always be processed within the\n          timeframe required by applicable consumer law.\n        <\/p>\n\n      <\/div>\n\n    <\/section>\n\n\n\n    <!-- ===================================================\n         ACTIONS\n         =================================================== -->\n\n    <section class=\"rr-dr-actions\">\n\n\n      <div class=\"rr-dr-action rr-dr-action-return\">\n\n        <span class=\"rr-dr-action-label\">\n          Ready to return something?\n        <\/span>\n\n        <h2>\n          Start your return.\n        <\/h2>\n\n        <p>\n          Submit your return request and we\u2019ll provide the next steps\n          once it has been reviewed.\n        <\/p>\n\n        <a\n          class=\"rr-dr-button\"\n          href=\"\/start-a-return\/\"\n        >\n          Start a Return\n        <\/a>\n\n      <\/div>\n\n\n\n      <div class=\"rr-dr-action rr-dr-action-help\">\n\n        <span class=\"rr-dr-action-label\">\n          Need some help?\n        <\/span>\n\n        <h2>\n          Contact us in one place.\n        <\/h2>\n\n        <p>\n          For delivery problems, faulty items, an existing return\n          or anything else you need help with, please use our\n          Contact Us page.\n        <\/p>\n\n        <a\n          class=\"rr-dr-button\"\n          href=\"\/contact-us\/\"\n        >\n          Contact Us\n        <\/a>\n\n      <\/div>\n\n\n    <\/section>\n\n\n\n    <p class=\"rr-dr-footnote\">\n\n      Looking for more information?\n      Visit our\n      <a href=\"\/help-faqs\/\">Help &amp; FAQs<\/a>\n      or read our\n      <a href=\"\/terms-conditions\/\">Terms &amp; Conditions<\/a>.\n\n    <\/p>\n\n\n  <\/main>\n\n<\/div>"},"padding":{"id":135997609,"value":"6"},"fullWidth":{"id":135997610,"value":"1"},"fullBackgroundColor":{"id":135997611,"value":"#fff0"},"published":{"id":135997612,"value":"1"},"conditions":{"id":135997613,"value":"[]"},"template":{"id":136051531,"value":"html"}}}],"properties":{"title":{"id":129474287,"value":"Delivery & Returns | Ridge & Row"},"isStorePage":{"id":129474288,"value":"1"},"description":{"id":129474289,"value":"Find Ridge & Row delivery and returns information, including delivery options, estimated times, return instructions and our 60-day returns policy."},"ogImage":{"id":129474290,"value":"https:\/\/images.podos.io\/1c97wovcssfmlbzu3ipwucbtp3hbn6u6kv3ywrzablhfyybd.jpeg.jpg?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":436246,"edited":true,"keyPhraseCampaignId":136127}